Dialers For My Call Center
Very producitve telemarketing room. Very old fashioned in our approach. Seeking to buy a dialer. Have used a NOBLE (far to expensive and not all that practical - for us), really liked the simplicity of E.I.S dialers. I have close to 20 callers. We need a dialer that we can host (or are hosted...
Very producitve telemarketing room. Very old fashioned in our approach. Seeking to buy a dialer. Have used a NOBLE (far to expensive and not all that practical - for us), really liked the simplicity of E.I.S dialers. I have close to 20 callers. We need a dialer that we can host (or are hosted...
5 pts.
Salesforce.com Ceritification EXAM
How hard is the salesforce.com certification exam? If so, what should I study most on? Are their certain areas it focuses on more? Do you have to be a salesforce expert in order to pass this and have used Salesforce for years? Thanks
How hard is the salesforce.com certification exam? If so, what should I study most on? Are their certain areas it focuses on more? Do you have to be a salesforce expert in order to pass this and have used Salesforce for years? Thanks
If I can see someone in my gmail quick contacts, do I know they can see me, too?
If one of my quick contacts has a "green light" showing available to chat, then do I know that contact can see my "green light", too? In other words, in order to be available to chat, do we both have to be in each other's quick contacts with either a green or orange light on? I'm wanting to be...
If one of my quick contacts has a "green light" showing available to chat, then do I know that contact can see my "green light", too? In other words, in order to be available to chat, do we both have to be in each other's quick contacts with either a green or orange light on? I'm wanting to be...
Need help with Call Center metrics
We are a small call center of 28. We can be failing our MSI goal of 80%, but only have an occupancy rate of 70% or below. Shouldn't we be at 100% occupancy if we are missing MSI? Does someone in an AUX state effect our Occupancy rate? Our hours of operation are 8am-5pm. Thank you.
We are a small call center of 28. We can be failing our MSI goal of 80%, but only have an occupancy rate of 70% or below. Shouldn't we be at 100% occupancy if we are missing MSI? Does someone in an AUX state effect our Occupancy rate? Our hours of operation are 8am-5pm. Thank you.
Best measurable metrics to evaluate a Customer Service Call Center?
What are the best measurable metrics to use when evaluating a Customer Service Call Center? Thank you very much.
What are the best measurable metrics to use when evaluating a Customer Service Call Center? Thank you very much.
CRM on demand versus on premises solutions?
Can somebody give a quick comparison of CRM on-demand solutions vs on-premise solutions regarding their integration capabilities with ERP and other legacy systems such as SAP, Oracle Apps?
Can somebody give a quick comparison of CRM on-demand solutions vs on-premise solutions regarding their integration capabilities with ERP and other legacy systems such as SAP, Oracle Apps?
Virtual Call Center for SMBs
I'm interested in a virtual call center. I've looked at some of the larger firms like LiveOps, and I like their technology and business model. But I'm a small company, and the the firms I've found don't want to work with me. What suggestions might you have for me? Thank you.
I'm interested in a virtual call center. I've looked at some of the larger firms like LiveOps, and I like their technology and business model. But I'm a small company, and the the firms I've found don't want to work with me. What suggestions might you have for me? Thank you.
Business presentation for inbound Call Center
I work in a 3rd party call center and would like to start a new business which is INBOUND but i don't know the process. I am going to have a business presentation with client very soon. Hope you can share with me the process.
I work in a 3rd party call center and would like to start a new business which is INBOUND but i don't know the process. I am going to have a business presentation with client very soon. Hope you can share with me the process.
Live Call Monitoring
Do you know if we will be able to give our client access to monitor live calls remotely if we currently use Cacti and Cisco?
Do you know if we will be able to give our client access to monitor live calls remotely if we currently use Cacti and Cisco?
Call Forwarding Path
By default, if an ext is forwarded to another ext and that other ext does not pick up....Cisco will send the caller to the original person's voicemail box. How can I change that so that the caller will go to the voicemail box of the ext that the calls are forwarded to?
By default, if an ext is forwarded to another ext and that other ext does not pick up....Cisco will send the caller to the original person's voicemail box. How can I change that so that the caller will go to the voicemail box of the ext that the calls are forwarded to?
Appointments set in Siebel move in Outlook after sync
When setting appointments in Outlook through Siebel and after the sync, appointment times move to GMT. This does not happen in every calendar every time. In fact in can happen in one calender for one appointment and not in another in the same calendar. Thouts, Ideas, Help?
When setting appointments in Outlook through Siebel and after the sync, appointment times move to GMT. This does not happen in every calendar every time. In fact in can happen in one calender for one appointment and not in another in the same calendar. Thouts, Ideas, Help?
Architecture/MODULES from various vendors
I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?
I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?
CRM Resource Guide
If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?
If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?
Community Update: New Member Contest Win a XBox 360 this month for your participation.
After a long, stressful day in IT, video games can be a great way to unwind and relax. That’s right, you know where this is leading. It’s time for a cool new contest on IT Knowledge Exchange. The month of September ( Sept 1-Sept 30) is your chance to get your hot little hands on your very own...
After a long, stressful day in IT, video games can be a great way to unwind and relax. That’s right, you know where this is leading. It’s time for a cool new contest on IT Knowledge Exchange. The month of September ( Sept 1-Sept 30) is your chance to get your hot little hands on your very own...
Does Siebel 7.7 work on Windows Vista (64-bit)?
Does Siebel 7.7 work on Windows Vista (64-bit)? * Where can I find Siebel 8.0 software? * Why does Siebel needs ODBC
Does Siebel 7.7 work on Windows Vista (64-bit)? * Where can I find Siebel 8.0 software? * Why does Siebel needs ODBC
COGNOS/ AS400
One of our technicians is trying to install COGNOS on a PC with I-series driver asking for username and password. No one in the organization remembers the password. Is there a way to query a physical file? If so which file might that be?
One of our technicians is trying to install COGNOS on a PC with I-series driver asking for username and password. No one in the organization remembers the password. Is there a way to query a physical file? If so which file might that be?
Unable to link activity to contact in CRM
I have an end user who is unable to assign an activity to a contact from the actions drop down list. i.e. task, fax phone call etc. He has all the appropraite security rights.
I have an end user who is unable to assign an activity to a contact from the actions drop down list. i.e. task, fax phone call etc. He has all the appropraite security rights.
Switches and routers needed for Call Center?
Hello, I am putting together a Call Centre for a non-profit organization. I will be running 10 workstations and 10 VOIP phones. I have acquired 10 CP7960’s. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Thank you.
Hello, I am putting together a Call Centre for a non-profit organization. I will be running 10 workstations and 10 VOIP phones. I have acquired 10 CP7960’s. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Thank you.
trying to migrate form ACT to Outlook.
We have a 4 person office and therefore our IT people are not located on premise. They manage our Exchange servers. We are trying to migrate form ACT to Outlook. Now that we have set up a way to share our calendar, we are having enormous difficulty retrieving contacts. We have over 7000 contacts...
We have a 4 person office and therefore our IT people are not located on premise. They manage our Exchange servers. We are trying to migrate form ACT to Outlook. Now that we have set up a way to share our calendar, we are having enormous difficulty retrieving contacts. We have over 7000 contacts...
