CTI Vendor Agnostic
It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?
It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?
5 pts.
Want to enter SAP CRM career. Now what?
I've decided that SAP CRM is what is right for me right now! But now what do i do? Ive researched a little about the classes as well as getting certified is there anything more that i need to do before I prepare to take the classes?
I've decided that SAP CRM is what is right for me right now! But now what do i do? Ive researched a little about the classes as well as getting certified is there anything more that i need to do before I prepare to take the classes?
New member contest: ASK, Answer and Win a $50 Amazon gift card
As 2008 winds to a close, IT Knowledge Exchange has one more fun contest to end the year. From today until December 23rd, you can enter to win one of ten $50 (US) Amazon.com gift cards. There are two things, however, that you must do in order to enter: 1. Ask 2 questions 2. Answer 2...
As 2008 winds to a close, IT Knowledge Exchange has one more fun contest to end the year. From today until December 23rd, you can enter to win one of ten $50 (US) Amazon.com gift cards. There are two things, however, that you must do in order to enter: 1. Ask 2 questions 2. Answer 2...
Data center analytics question
What is the future of the data center analytics market? Where can I get market trend data with sizing? Any help here is greatly appreciated. The blueprint attached is quite interesting
What is the future of the data center analytics market? Where can I get market trend data with sizing? Any help here is greatly appreciated. The blueprint attached is quite interesting
How to configure a Squid server?
My father lives out in the boonies and only has a slow internet connection. He browses maybe 5 to 10 sites on a daily basis but the load time is unbearable. I thought it would be nice to set him up a Squid Cache server that would refresh those specific sites on a nightly basis so when he wakes up...
My father lives out in the boonies and only has a slow internet connection. He browses maybe 5 to 10 sites on a daily basis but the load time is unbearable. I thought it would be nice to set him up a Squid Cache server that would refresh those specific sites on a nightly basis so when he wakes up...
Outlook 2003 importing Contacts
I imported contacts from my laptop to my desktop, that all went fine. When I went to create a distribution list, my imported contacts were not listed. What do I need to do?
I imported contacts from my laptop to my desktop, that all went fine. When I went to create a distribution list, my imported contacts were not listed. What do I need to do?
MS Dynamics & Leads/Opportunities/Accounts
We have three groups of people: 1) Pre-sales 2) Sales 3) Accounting & Support These are our sales stages: 1) We collect leads. Some leads might be interested in our product some are not. 2) Pre-sales qualifies the leads. If there is a potential sale the lead becomes an opportunity and is turned...
We have three groups of people: 1) Pre-sales 2) Sales 3) Accounting & Support These are our sales stages: 1) We collect leads. Some leads might be interested in our product some are not. 2) Pre-sales qualifies the leads. If there is a potential sale the lead becomes an opportunity and is turned...
Web based contacts for small business
We are a non-profit buying group with 3 persons in our office. We need a contact data base that can be shared including on the fly changes. We have a network, but no dedicated server. We currently are using Act 6.0, but that is getting old and problem riddled. Is there a web based contacts...
We are a non-profit buying group with 3 persons in our office. We need a contact data base that can be shared including on the fly changes. We have a network, but no dedicated server. We currently are using Act 6.0, but that is getting old and problem riddled. Is there a web based contacts...
CRM department?
an automobile company offered me a position to build and run a CRM department in the company,what is the first thing i should do to attain good results?
an automobile company offered me a position to build and run a CRM department in the company,what is the first thing i should do to attain good results?
SRM Best Practice for Document URL Process Changes in Live System
Currently my company is researching a better way to update our SRM URL process when we implement or change a catalogue in our live environment in SRM SAP The current process that we follow is standard SAP Configuration which entails us to open a live system to make changes. The actual change...
Currently my company is researching a better way to update our SRM URL process when we implement or change a catalogue in our live environment in SRM SAP The current process that we follow is standard SAP Configuration which entails us to open a live system to make changes. The actual change...
Custom repository file in Siebel
Hello Experts, Iam pretty new to siebel iam using siebel essentials to get familiar with siebel i had done database extract and after that iam creating a custom repository file for abc but when i click abc it gives error as "unable to load configuration file 'D:\Sea77\WEBCL1~1\bin\ENU\abc.cfg"...
Hello Experts, Iam pretty new to siebel iam using siebel essentials to get familiar with siebel i had done database extract and after that iam creating a custom repository file for abc but when i click abc it gives error as "unable to load configuration file 'D:\Sea77\WEBCL1~1\bin\ENU\abc.cfg"...
Register ticket through Web service?
Is there a way for an external application to log a CRM error ticket onto the sap system? To be more specific: if you have a separate application running and it causes an error, can you automate the logging of that error onto the sap system? and if so how?
Is there a way for an external application to log a CRM error ticket onto the sap system? To be more specific: if you have a separate application running and it causes an error, can you automate the logging of that error onto the sap system? and if so how?
SAP CRM 5.0 - auto mail confirmation for sales orders
we are using sap crm 5.0, how do i send auto confirmation mail for orders recieved from customers. We would like to send this as an email to the customer.
we are using sap crm 5.0, how do i send auto confirmation mail for orders recieved from customers. We would like to send this as an email to the customer.
Interview questions for an ATG commerce developer
looking to hire an ATG JAVA commerce developer but not sure which questions to ask.
looking to hire an ATG JAVA commerce developer but not sure which questions to ask.
Tracking file deletion to client computers
I have an application server running 2003. There is ai share a folder and with full rights to all client computers running XP Professional. Unfortunately a user deleted a file through the network.How can we track who deletes the files or folder?
I have an application server running 2003. There is ai share a folder and with full rights to all client computers running XP Professional. Unfortunately a user deleted a file through the network.How can we track who deletes the files or folder?
We are trying to configure an Aspect Front Office Adapter with Siebel 8 and get the following error
ERROR:Failed to load driver DLL CsAspect errno = 126
ERROR:Failed to load driver DLL CsAspect errno = 126
How much technical knowledge is needed to manage my LAN/WAN team?
I am currently a Service Desk manager. I may be taking on a new role (which I asked for) as IT Manager that is not only in charge of the Service Desk but also the LAN/WAN. As a manager, how much technical knowledge is needed to manage the LAN/WAN portion of the team? Can I get by for a while...
I am currently a Service Desk manager. I may be taking on a new role (which I asked for) as IT Manager that is not only in charge of the Service Desk but also the LAN/WAN. As a manager, how much technical knowledge is needed to manage the LAN/WAN portion of the team? Can I get by for a while...
Community Update: New Member Contest - Earn Knowledge Points and win!!
Get some Amazon.com gift cards for your holiday shopping. Now is your chance to win an Amazon gift certificate based on your activity in the IT Knowledge Exchange Community. Remember: the more you ask, answer or discuss questions, the more Knowledge Points you will earn. The top 10 most active...
Get some Amazon.com gift cards for your holiday shopping. Now is your chance to win an Amazon gift certificate based on your activity in the IT Knowledge Exchange Community. Remember: the more you ask, answer or discuss questions, the more Knowledge Points you will earn. The top 10 most active...
How to dial in to listen to Call Center calls live?
Hello, currently we use Cacti and Cisco in our call center. Our client is asking us if there is a way that they can dial in and listen to live calls as they are coming in. Is there a way that we can help our client? My understanding is that this is not possible with Cacti and Cisco, but I want to...
Hello, currently we use Cacti and Cisco in our call center. Our client is asking us if there is a way that they can dial in and listen to live calls as they are coming in. Is there a way that we can help our client? My understanding is that this is not possible with Cacti and Cisco, but I want to...
