Methodologies for Call Center Management
Are there any standad methodology for management of call center? Are there any industry specific? Like banks, telecommunication or insurance?
View Answer
| Mar 21 2009 6:59 AM GMT
Call Center management, Call Center metrics, Call Center ROI/TCO
Are there any standad methodology for management of call center? Are there any industry specific? Like banks, telecommunication or insurance?
View Answer
| Mar 21 2009 6:59 AM GMTCall Center management, Call Center metrics, Call Center ROI/TCO
5 pts.
New Contest: Win 1 of 3 Xbox 360's
New Contest: A trio of Xboxes for our top three users Now through the end of April, you can not only show off your IT skills by asking and answering questions on ITKnowledgeExchange.com, but you can earn the chance to spend some quality time honing your bad-guy-vaporizing skills on your very own...
New Contest: A trio of Xboxes for our top three users Now through the end of April, you can not only show off your IT skills by asking and answering questions on ITKnowledgeExchange.com, but you can earn the chance to spend some quality time honing your bad-guy-vaporizing skills on your very own...
Comparisons of CRM performance
Can any one tell me about the performance comparisons of different CRM Solutions like MS CRM, Sugar CRM and EnterpriseWizard CRM, which Solution has best Performance?
Can any one tell me about the performance comparisons of different CRM Solutions like MS CRM, Sugar CRM and EnterpriseWizard CRM, which Solution has best Performance?
Routing Public Emergency Calls Based on Cell of Origin
Is it possible to route emergency calls based on the Cell of origin? In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different...
Is it possible to route emergency calls based on the Cell of origin? In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different...
SQL Server 2000 backup problem using batch file
i have written a batch file to backup sql server database and it holds the data of CRE.the batch file is running successfully. but, after running i am unable to login to CRE (cash register express). i doubt if my batch file is corrupting my database please answere me what may be the problem
i have written a batch file to backup sql server database and it holds the data of CRE.the batch file is running successfully. but, after running i am unable to login to CRE (cash register express). i doubt if my batch file is corrupting my database please answere me what may be the problem
Salesforce Training
Our company is new to Salesforce and I am taking many different training sessions. My question is: Can I print out the training slides so i can make a training booklet for my own reference?
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| Feb 23 2009 3:17 PM GMT
Salesforce, Salesforce.com Exam, Certifications and Salesforce
Our company is new to Salesforce and I am taking many different training sessions. My question is: Can I print out the training slides so i can make a training booklet for my own reference?
View Answer
| Feb 23 2009 3:17 PM GMTSalesforce, Salesforce.com Exam, Certifications and Salesforce
save a siebel answers report
I would like to make a small change on a siebel answers report, and put it into a software tracking system (like PVCS tracker), but I don't want to save the entire repository. Howwould I do this? thanks
I would like to make a small change on a siebel answers report, and put it into a software tracking system (like PVCS tracker), but I don't want to save the entire repository. Howwould I do this? thanks
New Contest: ASK, Answer and win some Amazon.com gift cards
It's that time again -- a chance to win an Amazon.com gift certificate based on your activity in the IT Knowledge Exchange community! Remember: the more you ask, answer and discuss questions, the more Knowledge Points you will earn. (Only valid questions, answers and discussions will be counted...
It's that time again -- a chance to win an Amazon.com gift certificate based on your activity in the IT Knowledge Exchange community! Remember: the more you ask, answer and discuss questions, the more Knowledge Points you will earn. (Only valid questions, answers and discussions will be counted...
What is industry standard for AHT when Chat is used?
What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.
What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.
What is the financial industry average for cost of contact for an inbound call center?
What is the financial industry average for cost of contact for an inbound call center?
What is the financial industry average for cost of contact for an inbound call center?
Already using SAP ERP - any good reasons to consider CRM software not from SAP?
We have already a SAP ERP system running. Are there good reasons to consider CRM software not from SAP?
We have already a SAP ERP system running. Are there good reasons to consider CRM software not from SAP?
What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?
What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?
What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?
Is there Blog software for the iSeries?
Our users have asked us to set up a blog on our intranet. It will be for internal usage only as a means to collect and share ideas across the organization. We are a small/medium iSeries (V5R4) shop and run our intranet on the iSeries through Tomcat http server. The intranet has many html pages...
Our users have asked us to set up a blog on our intranet. It will be for internal usage only as a means to collect and share ideas across the organization. We are a small/medium iSeries (V5R4) shop and run our intranet on the iSeries through Tomcat http server. The intranet has many html pages...
Migrating from SalesLogix 7.0 to ACT! 2008
My company has decided to reduce its overhead by rolling back from SalesLogix 7.0 to ACT! 2008. I can import all the users with no problem, but I am having a problem importing in the notes and history. Has anyone esle had this issue?
My company has decided to reduce its overhead by rolling back from SalesLogix 7.0 to ACT! 2008. I can import all the users with no problem, but I am having a problem importing in the notes and history. Has anyone esle had this issue?
What should our next contest be on ITKnowledgeExchange.com?
We want to kick off the new year with an exciting contest and want your input. We have done a variety of contests from the top 3 Knowledge Point earners winning prizes like an XBOX 360. Also we have had Amazon.com gift cards for the top 10 point earners who achieve over 500 Knowledge Points. I...
We want to kick off the new year with an exciting contest and want your input. We have done a variety of contests from the top 3 Knowledge Point earners winning prizes like an XBOX 360. Also we have had Amazon.com gift cards for the top 10 point earners who achieve over 500 Knowledge Points. I...
How best to handle inbound calls (small company)
Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents...
Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents...
What are the most overused tech buzzwords for 2008?
I'm the editor for whatis.com and I'm trying to put together a list of the most overused tech buzzwords for 2009. Can you help? Cloud is #1 on my list (and all its variations). Green will be on the list too. What else belongs on the list?
I'm the editor for whatis.com and I'm trying to put together a list of the most overused tech buzzwords for 2009. Can you help? Cloud is #1 on my list (and all its variations). Green will be on the list too. What else belongs on the list?
