CRM

Vlans problem

i created new vlan, the clients cand ping see shared folders but cant receive reports from the Epicor server, while clients in old vlans can

i want features comparison for Siebel CRm and Sugar CRM ASAP

i want features comparison for Siebel CRm and Sugar CRM ASAP

Seat utilization and manpower requirment formula for call centers

Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.

Best single user CRM software

What is the best CRM software for a single user with VISTA?

Importing History into Microsoft CRM 4.0

How do I import history in Microsoft CRM 4.0?

Number of seats for call center

My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.

How do I cost my call canter charges

I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.

What are acceptable performance standards for a call center

I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency

Call Center Standards

What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

Muliple leads, one opportunity

We frequently get multiple leads from same contact before we close a deal. In MS-CRM, we only associate one lead, one opp and currently mark subsequent leads as duplicates. Marketing wants to be able to track all leads associated with won deals. How do other organizations handle this? Was your...

What backend works best with Cognos frontend?

Our company is looking to install Cognos as an upgrade from the Access reporting system we currently use. What is the best backend database to a Cognos frontend? We are considering SQL Server, but aren't sure if that is the best option. Any suggestions?

Custom Entity not accessible to Specific Security Role in Microsoft CRM 4.0

Hi, I have created a custom entity in CRM 4.0. As per my business requirement it is required to give access to this custom entity to some Specific users which are not using other entities of CRM. I created a new security role and enable a user based access to custom entity. then I assign the role...

Using SAP SRM for Long Term Contracts

Is it recommended to use SRM for long term contracts such as unit rate and turnkey contracts?

atg interview questions

i wana to know wht type interview question they will ask for interview

Where do I find information for tax Reports?

I need to print out my Sales, use and withholing for tax resons and i can not find where they are located?

Recommendations?

I have been tasked with doing some comparisons/making some recommendations for a good system to handle a small (but growing) business. I have personal experience with Remedy, Commit,and (an in-house program that I cannot remember the name of) but would like to find something very user friendly,...

SAP CRM config after install

New to this - SAP CRM installed - how do I configure it - at the moment when I bring up the web ui there are no valid transactions - authorisations are correct

window server 2000 call manger

Is it possible to remote in on a windows 2000 server call manager from a Win XP station?

Training Plan for Call Centers

Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?

Free Chapter - The evolution of Microsoft Dynamics CRM 4.0

Another free chapter download is available on the IT Bookworm Blog. Written by: Marc J. Wolenik and Damian Sinay Book: Microsoft Dynamics CRM 4.0 Unleashed Overview: "Microsoft Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and...