CRM Questions and Answers
181 - 200 of 441

Call Center

How is Visual Basic used in a call center?

View Answer   |  Jun 5 2008  2:20 PM GMT
Visual Basic, Call Centers
asked by Stp4593

  5 pts.

Outlook CRM contact records with broken links to journal entries

While trying to make a new contact folder for a certain group of contacts I hit move instead of copy. The links to the journal records and invoices was broken. Is there any way to link that information ( which we found while doing a search) back to the contact record?

Answer Question   |  Jun 4 2008  0:33 AM GMT
Outlook, CRM, Outlook CRM
asked by Strongheart

  5 pts.

Free CRM Software

I have recently started my own small business and CRM software came highly recommended from alot of my friends to help keep track of my customer base. I have been looking for CRM services that are offered for free and ran across one called "ConcourseSuite" put out by a company called Concursive....

View Answer   |  Jun 2 2008  7:08 PM GMT
CRM, ConcourseSuite, Open source CRM
asked by Armstrew

  5 pts.

Linking Microsoft CRM to MSSQL Server

We are currently setting up a email newsletter system for one of our client and are looking at linking to and fro their CRM, for example, we need to link our newsletters (stored in MSSQL) to their list of contact emails (Stored in CRM) and write information related to the newsletter usage back to...

View Answer   |  Jun 2 2008  2:07 PM GMT
SQL Server 2000, Microsoft CRM
asked by Estellemorris

  15 pts.

Strange Request

This is a landing page my company did for Intel's Software Partner Program--a different slice at registration. <a> http://www.mysoftwarefilm.com/ </a> for some reason this is highly polarizing in the software development community. Most people think it's great, a few hate it. Any ideas...

View Answer   |  Jun 1 2008  5:05 PM GMT
Development, Marketing, Partner programs
asked by PonoBill

  5 pts.

.OST file and HTML email

I know what a. OST file is, however I am being asked to make and "HTML email in .OST format" and that I don't know. Is there a special way of writting the code in that case? How would this be different from an HTML email that's made specifically for Outlook users?

View Answer   |  May 29 2008  6:09 AM GMT
HTML, Outlook Web Access, Outlook 2003
asked by Pato79

  10 pts.

html email in .OST format?

I've been asked to create an html email in .OST format... What is that supposed to mean "html email in .ost format"? How does one program such a file? I am currently creating HTML emails that are red by corporations that use mostly Outlook 2003 and Outlook 2007 so all IE based no Gecko browser.

View Answer   |  May 28 2008  6:18 AM GMT
Outlook, Outlook 2003, Outlook 2007
asked by Pato79

  10 pts.

Req : Intro to CRM/ABAP site/material.

Hi, I am an ABAPer and have just begun to work with the CRM domain. I need some guidance as to how to approach learning ABAP in terms of CRM, technically and functionally. Is there any book/site/material that you would recommend as a good place to begin learning CRM abap? Regards, Preethi

View Answer   |  May 27 2008  10:54 AM GMT
ABAP, SAP careers, CRM
asked by Preethi.akella

  5 pts.

copy contacts from laptop to Web Access Email

My contacts are all current and accounted for in both my personal laptop and my work laptop. They are not found when I log on to “Microsoft Outlook Web Access” – meaning when I’m on my personal laptop and instead of opening 2 different computers, I access my work email thru the web. (my...

View Answer   |  May 14 2008  9:44 PM GMT
Outlook, Contact management, Outlook Web Access
asked by TinaB

  5 pts.

Project Governance Chart

Sample governance chart?

View Answer   |  May 8 2008  1:58 PM GMT
IT Governance, Governance, Data governance
asked by DebW

  5 pts.

Adding a New Tab in ATG Service Center

How to add a new tab in ATG Service Center using ATG COntrol Center

Answer Question   |  May 8 2008  5:32 AM GMT
ATG Service Center, ATG Control Center
asked by Sarun

  5 pts.

Surveying using Groupwise

Is it possible to create a survey in Groupwise such as can be created in Outlook?

Answer Question   |  May 2 2008  2:00 PM GMT
Outlook, Surveys, GroupWise
asked by Sgoi

  5 pts.

Sending Email to multiple people

Thanks for the response David. I am using Outlook Express. I manage a hardware store on an island so we have a fairly captured customer base. We are setting up a web site and I want to utilize it as an advertising tool for our store. We are gathering email addresses and want to be able to...

View Answer   |  May 1 2008  2:27 AM GMT
Outlook, CRM, Outlook Express
asked by KML

  20 pts.

how to install the ATG in linux environment?

we are try to install the ATG in Linux environment pls help me how to install this?

View Answer   |  Apr 30 2008  5:48 AM GMT
Linux, ATG Commerce, ATG
asked by Kommalapati

  10 pts.

MS ACCESS 2007 mass email list?

I was wondering is there a way to create a mass email from a query or table that would send out in MS OUTLOOK? I know of a way of extracting a table and importing it into OUTLOOK but my boss wants a more efficient way.

View Answer   |  Apr 29 2008  12:42 AM GMT
Microsoft Access, Outlook, Mailing lists
asked by Itguy1509

  220 pts.

Build 09.00.3239.00 (cumulative update)

I just patched my servers to this build and noticed that the time used to 'Delete files based on the age of the file at task run time' within a maintenance cleanup task is screwed up. Hours become days, days become weeks, weeks become months when the Maintenance Plan executes. Anyone else noticed...

View Answer   |  Apr 25 2008  5:53 PM GMT
Hot fixes, SQL Server 2005, upgrades and patches
asked by Kurthp

  195 pts.

Need some help with Microsoft Dynamics CRM

I'm trying to use the service calendar in CRM 4.0 but find it is not providing the appointment picks in the form I think I should be seeing. Since the service I want to schedule has a 1-hour duration with a 15 minute interval, I want to see at 8:00 am all of the personnel available for the first...

Answer Question   |  Apr 24 2008  7:35 PM GMT
CRM, CRM software, Microsoft CRM
asked by CRM Ask the Expert

  250 pts.

Help with Microsoft CRM and Quick Campaign creation feature

Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean... Right now, if I create a QC to email 100 people, I have to go into each activity and hit "send". Kinda time consuming... Thoughts? Or, perhaps...

Answer Question   |  Apr 24 2008  7:33 PM GMT
CRM, CRM software, Marketing campaign management
asked by CRM Ask the Expert

  250 pts.

How do you strike a balance between frustrated users and frustrated call center agents?

Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

View Answer   |  Apr 24 2008  7:29 PM GMT
CRM, Call center agents, Call Center management
asked by CRM Ask the Expert

  250 pts.

What would you recommend as the best CRM solution for a small business?

What would you recommend as the best CRM solution for a small business (about 5-10 workers) also would this solution offer any include or be integrated with any I.T helpdesk software. Thanks.

View Answer   |  Apr 24 2008  7:24 PM GMT
CRM, CRM software, CRM services
asked by CRM Ask the Expert

  250 pts.

181 - 200 of 441