The IT Blog Top 10: Nov. 19, 2009
10. The intermediate IBM i 6.1.1 version Mark Fontecchio takes a look at IBM i 6.1.1, and answers the question of how well it fills the gap for those waiting for i5/OS. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover explains some important adminsitration techniques for...
10. The intermediate IBM i 6.1.1 version Mark Fontecchio takes a look at IBM i 6.1.1, and answers the question of how well it fills the gap for those waiting for i5/OS. 9. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover explains some important adminsitration techniques for...
710 pts.
handling time for telecommunications voice services and dsl
What is the acceptable handling time for telecommunications voice services and dsl?
What is the acceptable handling time for telecommunications voice services and dsl?
The IT Blog Top 10: Nov. 12, 2009
10. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees offers up an indispensible guide for VBScripters. 9. Standard Server 2003 Migration to SBS 2008 Part 3 Roger Crawford’s third part of his series on Server 2003 migrations. 8. Success of 64-bit Internet...
10. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees offers up an indispensible guide for VBScripters. 9. Standard Server 2003 Migration to SBS 2008 Part 3 Roger Crawford’s third part of his series on Server 2003 migrations. 8. Success of 64-bit Internet...
The IT Blog Top 10: Nov. 5, 2009
10. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover has put together a useful tutorial for Sun’s xVM VirtualBox. 9. How to reset the Cisco Catalyst Switch to Factory Defaults Yasir Irfan offers some advice for those needing a fresh late on Catalyst switches. 8. Independent...
10. Using VRDP to view VirtualBox virtual machines remotely Rick Vanover has put together a useful tutorial for Sun’s xVM VirtualBox. 9. How to reset the Cisco Catalyst Switch to Factory Defaults Yasir Irfan offers some advice for those needing a fresh late on Catalyst switches. 8. Independent...
Calculating concurrent users based on active members in DB
Hi: We are in the process of implementing the customer portal for our CRM system (Oracle Siebel). Need to know how to estimate the number of concurrent users based on the active members in the database. Currently we have about 1 million active members in the database with 40% email address...
Hi: We are in the process of implementing the customer portal for our CRM system (Oracle Siebel). Need to know how to estimate the number of concurrent users based on the active members in the database. Currently we have about 1 million active members in the database with 40% email address...
The most-watched IT questions this week: Nov. 3, 2009
Here are the 10 most watched questions on ITKE: There’s some great discussions going on. Go answer a question now and take your shot at winning a TV: 1. Problem installing Exchange 2007 Management Tools was posed by Labnuke99 and answered by Mshen. 2. What Event ID was asked by Newbiepeon and...
Here are the 10 most watched questions on ITKE: There’s some great discussions going on. Go answer a question now and take your shot at winning a TV: 1. Problem installing Exchange 2007 Management Tools was posed by Labnuke99 and answered by Mshen. 2. What Event ID was asked by Newbiepeon and...
SRM funtions in SAP
My company just started with the SAP system. I would like to how to pull up the equipment that has been issued to a employee under the SRM application in SAP. Software/Hardware used: sap
My company just started with the SAP system. I would like to how to pull up the equipment that has been issued to a employee under the SRM application in SAP. Software/Hardware used: sap
Call Center Rep to Call Ratio
I am currently looking at an addition to staff in my call center for a local credit union and need some industry standards for staffing, metrics, etc. Currently we track agent Availabilty, Handle Ratio, AVG Talk Time (including hold time) and Department Abandon Rate. For my 7 person (not...
Answer Question
| Oct 29 2009 8:09 PM GMT
Call Center Representative, Call Center management, Call Center metrics
I am currently looking at an addition to staff in my call center for a local credit union and need some industry standards for staffing, metrics, etc. Currently we track agent Availabilty, Handle Ratio, AVG Talk Time (including hold time) and Department Abandon Rate. For my 7 person (not...
Answer Question
| Oct 29 2009 8:09 PM GMTCall Center Representative, Call Center management, Call Center metrics
The IT Blog Top 10: Oct. 29, 2009
10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view...
10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view...
What are acceptable performance standards for a call center that responds to telephone calls, email, and voice mail?
I need to know what standards I should set for a small in-bound department, where the length of call is not perceived as that much of an issue, and we also have these other tasks (email and VM). Should calls be restricted to some specific length?
I need to know what standards I should set for a small in-bound department, where the length of call is not perceived as that much of an issue, and we also have these other tasks (email and VM). Should calls be restricted to some specific length?
The most-watched IT questions this week: Oct. 20, 2009
Here are the 5 most watched questions on ITKE: There's some great discussions going on ranging from SQL to diagnosing app crashes. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1.ORA-31672 in oracle 11g tops the list, with...
Here are the 5 most watched questions on ITKE: There's some great discussions going on ranging from SQL to diagnosing app crashes. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1.ORA-31672 in oracle 11g tops the list, with...
Five t-shirts to give away: Upload those profile pictures!
I've been noticing a dropoff in profile pictures lately -- here's a reminder on how to upload yours if you haven't already. If you're participating in the community, we want to know who you are! I'll be mailing out five t-shirts to the first five people (with eligible mailing addresses) to upload...
I've been noticing a dropoff in profile pictures lately -- here's a reminder on how to upload yours if you haven't already. If you're participating in the community, we want to know who you are! I'll be mailing out five t-shirts to the first five people (with eligible mailing addresses) to upload...
Sage/Windows printing problem
I have upgraded from windows 2000 to XP, I am now unable to print any invoices. I get the massage "config system failed to initialise" any one any ideas. I have deleated microsoft.net framework 4.0 as advised by sage, this has not fixed the problem. Software/Hardware used: Sage line 50, Windows XP
I have upgraded from windows 2000 to XP, I am now unable to print any invoices. I get the massage "config system failed to initialise" any one any ideas. I have deleated microsoft.net framework 4.0 as advised by sage, this has not fixed the problem. Software/Hardware used: Sage line 50, Windows XP
Most popular blog posts this week
10. Removing old hardware after a P2V conversion Eric Siebert shares a long-held best practice regarding old server management. 9. The challenge of managing risk when IT budgets tighten Linda Tucci explains the challenges of a down economy -- and offers some tips on coming out ahead. 8. Ellison...
10. Removing old hardware after a P2V conversion Eric Siebert shares a long-held best practice regarding old server management. 9. The challenge of managing risk when IT budgets tighten Linda Tucci explains the challenges of a down economy -- and offers some tips on coming out ahead. 8. Ellison...
Community Announcement: Cash in your Knowledge Points for an Amazon gift card
Members who have earned over 1,000 Knowledge Points in the community by December 15th have the opportunity to cash in their points for Amazon gift cards -- just e-mail us at contactus -AT- itknowledgeexchange.com with your handle when you choose to cash out. You can also post here in the discussion...
Members who have earned over 1,000 Knowledge Points in the community by December 15th have the opportunity to cash in their points for Amazon gift cards -- just e-mail us at contactus -AT- itknowledgeexchange.com with your handle when you choose to cash out. You can also post here in the discussion...
use of social media as customer service channel
Do you know any utility company using social media as customer service channel?
Do you know any utility company using social media as customer service channel?
The most-watched IT questions this week: Oct. 13, 2009
Here are the 10 most watched questions on ITKE: There’s some great discussions going on ranging from going green to how to create a new network. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1. Going green: Are you feeling...
Here are the 10 most watched questions on ITKE: There’s some great discussions going on ranging from going green to how to create a new network. Go answer a question now and take your shot at winning a TV, or check out the rest of the top 10 on the Community Blog: 1. Going green: Are you feeling...
VoiP
Is anyone familiar with a low cost VoiP service that allows for call forwarding. I would like to use the service to track phone calls. I need to know the number of times the number was called and where the call originated from. Ideally I would like a VoiP service that doesn't bill the minutes...
Is anyone familiar with a low cost VoiP service that allows for call forwarding. I would like to use the service to track phone calls. I need to know the number of times the number was called and where the call originated from. Ideally I would like a VoiP service that doesn't bill the minutes...
Soon you can redeem knowledge points for Amazon.com gift cards
Yes we are coming up knowledge points and will be announcing the ability to redeem all the points you have earned thru december this year for amazon.com gift cards. Next week we will be sending out an email with all the details but it should be fun to see who ends up asking and answering to beef up...
Yes we are coming up knowledge points and will be announcing the ability to redeem all the points you have earned thru december this year for amazon.com gift cards. Next week we will be sending out an email with all the details but it should be fun to see who ends up asking and answering to beef up...
The most-watched IT questions this week: Oct. 6, 2009
Once again, we’ve compiled the 10 most watched questions on ITKE, and found some great discussions on topics ranging from virtualization to disaster recovery to disaster recovery. Go answer a question now and you could win a TV, or check out the rest of the top 10 on the Community Blog: 1. How...
Once again, we’ve compiled the 10 most watched questions on ITKE, and found some great discussions on topics ranging from virtualization to disaster recovery to disaster recovery. Go answer a question now and you could win a TV, or check out the rest of the top 10 on the Community Blog: 1. How...
