What do expect from Salesforce’s acquisition of ExactTarget?
With Salesforce’s $2.5 billion acquisition of cloud-based marketing software company ExactTarget virtually a done deal, the big question now becomes whether the two cloud computing mainstays are a good fit for each other. What do you expect from the acquisition?
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| June 18, 2013 1:34 PM
cloud, ExactTarget, Salesforce
With Salesforce’s $2.5 billion acquisition of cloud-based marketing software company ExactTarget virtually a done deal, the big question now becomes whether the two cloud computing mainstays are a good fit for each other. What do you expect from the acquisition?
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| June 18, 2013 1:34 PM
cloud, ExactTarget, Salesforce
Starting a small at home call center with just 5 computers in Philippines
Dear TT We are Americans in the Philippines starting a new small home office call center! We are starting with O DESK! Then we want to become a regular small call center with 5 agents and grow from there to 25 agents next year! The technology confuses us! What do we need! With O Desk client [...]
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| June 11, 2013 4:44 AM
Call Center, Call Center management, Skype
Dear TT We are Americans in the Philippines starting a new small home office call center! We are starting with O DESK! Then we want to become a regular small call center with 5 agents and grow from there to 25 agents next year! The technology confuses us! What do we need! With O Desk client [...]
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| June 11, 2013 4:44 AM
Call Center, Call Center management, Skype
New Software: Are new features or changed features harder to adapt to?
When installing a new version of software, we all understandthat there will be some time needed to get used to the new package. It’s not just the new features that require a learning curve, but those features in the older version that have been changed, moved around, or omitted entirely.Of the more recent software packages [...]
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| June 18, 2013 6:29 PM
Software upgrades
When installing a new version of software, we all understandthat there will be some time needed to get used to the new package. It’s not just the new features that require a learning curve, but those features in the older version that have been changed, moved around, or omitted entirely.Of the more recent software packages [...]
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| June 18, 2013 6:29 PM
Software upgrades
Is the future of Big Data bright or is it dimming?
Tata Consultancy Services (TCS) Ltd., surveyed 1,217 big data and analytics, IT management, and sales and marketing professionals last year. Among their interesting finds were that of the companies that undertook big data in 2012, just over 40% predict seeing a return on investment (ROI) of more than 25%. Is such a prediction good for [...]
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| June 18, 2013 7:03 PM
Big Data, Surveys
Tata Consultancy Services (TCS) Ltd., surveyed 1,217 big data and analytics, IT management, and sales and marketing professionals last year. Among their interesting finds were that of the companies that undertook big data in 2012, just over 40% predict seeing a return on investment (ROI) of more than 25%. Is such a prediction good for [...]
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| June 18, 2013 7:03 PM
Big Data, Surveys
MFT Vs MFTaaS
Hi What are the advantages of MFTaaS over MFT?
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| May 21, 2013 9:08 AM
B2B
Hi What are the advantages of MFTaaS over MFT?
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| May 21, 2013 9:08 AM
B2B
Ringing stations on IWATSU ADIX M
Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.
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| May 17, 2013 6:37 PM
Call Center, IWATSU
Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.
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| May 17, 2013 6:37 PM
Call Center, IWATSU
Why do social CRM projects fail?
At SugarCon 2013, David Myron, editorial director of CRM Magazine noted “If you’re not on social media, then you are not able to promote and protect your brand…If you are, but you’re not committed to it, you’re also not able to promote and protect your brand effectively.“He then put forward 10 reasons why social CRM [...]
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| April 22, 2013 1:56 PM
CRM, social media
At SugarCon 2013, David Myron, editorial director of CRM Magazine noted “If you’re not on social media, then you are not able to promote and protect your brand…If you are, but you’re not committed to it, you’re also not able to promote and protect your brand effectively.“He then put forward 10 reasons why social CRM [...]
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| April 22, 2013 1:56 PM
CRM, social media
Call center seating
Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?
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| April 10, 2013 2:20 AM
Call Center, Call Center management
Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?
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| April 10, 2013 2:20 AM
Call Center, Call Center management
Implementing a CRM system in a supermarket
How do I implement a CRM system in a supermarket?
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| April 1, 2013 6:30 PM
CRM, CRM system
How do I implement a CRM system in a supermarket?
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| April 1, 2013 6:30 PM
CRM, CRM system
Accessing the call center
I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.
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| March 18, 2013 5:51 PM
Avaya, Call Center
I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.
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| March 18, 2013 5:51 PM
Avaya, Call Center
Will HP be able to bounce back?
During HP’s Global Partner Conference last week, several attendees said they need to see the company close deals faster and bring in more revenue for their businesses. While HP has struggled the past few years, partners have been told the roadmap to recovery includes making investments in internal systems, including the use of Salesforce.com. Will [...]
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| March 5, 2013 4:27 PM
HP, Salesforce.com
During HP’s Global Partner Conference last week, several attendees said they need to see the company close deals faster and bring in more revenue for their businesses. While HP has struggled the past few years, partners have been told the roadmap to recovery includes making investments in internal systems, including the use of Salesforce.com. Will [...]
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| March 5, 2013 4:27 PM
HP, Salesforce.com
CRM Sales
How to add price list in opportunity workflow?
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| December 4, 2012 3:58 PM
CRM, CRM Sales
How to add price list in opportunity workflow?
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| December 4, 2012 3:58 PM
CRM, CRM Sales
VoIP phone and AS/400 contact management
We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that [...]
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| November 29, 2012 7:47 PM
Contact management software, phone technology, VoIP
We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that [...]
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| November 29, 2012 7:47 PM
Contact management software, phone technology, VoIP
CRM and Communication Platform
How important is having Unified communication platform integrated within CRM?
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| November 8, 2012 6:48 AM
CRM, CRM applications, CRM implementation, CRM integration, CRM software
How important is having Unified communication platform integrated within CRM?
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| November 8, 2012 6:48 AM
CRM, CRM applications, CRM implementation, CRM integration, CRM software
Tech Support: Horror Stories from the Trenches
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]
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| November 2, 2012 2:39 PM
Customer support, Help Desk, Help desk services, Tech support
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]
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| November 2, 2012 2:39 PM
Customer support, Help Desk, Help desk services, Tech support
SRM VRM OVF depolyment problem…
I am trying to install and configure SRM in our environment. I have succesfully installed SRM on both sites and have made the connection between the two sites. However, when I try to use the wizard to deploy the VRM Server OVF template, I get an error: “This OVF package uses features that are not [...]
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| October 9, 2012 9:39 PM
SRM, VMware
I am trying to install and configure SRM in our environment. I have succesfully installed SRM on both sites and have made the connection between the two sites. However, when I try to use the wizard to deploy the VRM Server OVF template, I get an error: “This OVF package uses features that are not [...]
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| October 9, 2012 9:39 PM
SRM, VMware
Open IT Forum: What are you expecting to learn at Dreamforce 2012?
As Salesforce.com’s Dreamforce 2012 opens up this week, it’s expected the conference will focus on cloud marketing and sales issues. Who’s attending the conference? What do you expect to learn?
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| September 17, 2012 7:03 PM
Dreamforce 2012, Salesforce.com
As Salesforce.com’s Dreamforce 2012 opens up this week, it’s expected the conference will focus on cloud marketing and sales issues. Who’s attending the conference? What do you expect to learn?
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| September 17, 2012 7:03 PM
Dreamforce 2012, Salesforce.com
Cisco Web Dialer – Pass Variable
My company calls on behalf of Associations. we have a vendor that we purchased a number to place against each Association. This number is given to us to store in our CRM. Then we provide the Caller ID name we want to show up on the customer’s end to the vendor who then stores all [...]
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| July 13, 2012 7:03 PM
Cisco Web Dialer, Microsoft CRM, VoIP
My company calls on behalf of Associations. we have a vendor that we purchased a number to place against each Association. This number is given to us to store in our CRM. Then we provide the Caller ID name we want to show up on the customer’s end to the vendor who then stores all [...]
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| July 13, 2012 7:03 PM
Cisco Web Dialer, Microsoft CRM, VoIP
Removing user
How do I remove a user someone’s from Salesforce?
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| July 10, 2012 1:53 PM
removing, Salesforce, User
How do I remove a user someone’s from Salesforce?
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| July 10, 2012 1:53 PM
removing, Salesforce, User
