With Salesforce’s $2.5 billion acquisition of cloud-based marketing software company ExactTarget virtually a done deal, the big question now becomes whether the two cloud computing mainstays are a good fit for each other. What do you expect from the acquisition?
Dear TT We are Americans in the Philippines starting a new small home office call center! We are starting with O DESK! Then we want to become a regular small call center with 5 agents and grow from there to 25 agents next year! The technology confuses us! What do we need! With O Desk client [...]
When installing a new version of software, we all understandthat there will be some time needed to get used to the new package. It’s not just the new features that require a learning curve, but those features in the older version that have been changed, moved around, or omitted entirely.Of the more recent software packages [...]
Tata Consultancy Services (TCS) Ltd., surveyed 1,217 big data and analytics, IT management, and sales and marketing professionals last year. Among their interesting finds were that of the companies that undertook big data in 2012, just over 40% predict seeing a return on investment (ROI) of more than 25%. Is such a prediction good for [...]
Hi What are the advantages of MFTaaS over MFT?
Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.
At SugarCon 2013, David Myron, editorial director of CRM Magazine noted “If you’re not on social media, then you are not able to promote and protect your brand…If you are, but you’re not committed to it, you’re also not able to promote and protect your brand effectively.“He then put forward 10 reasons why social CRM [...]
Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?
How do I implement a CRM system in a supermarket?
I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.
During HP’s Global Partner Conference last week, several attendees said they need to see the company close deals faster and bring in more revenue for their businesses. While HP has struggled the past few years, partners have been told the roadmap to recovery includes making investments in internal systems, including the use of Salesforce.com. Will [...]
How to add price list in opportunity workflow?
We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that [...]
How important is having Unified communication platform integrated within CRM?
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]
I am trying to install and configure SRM in our environment. I have succesfully installed SRM on both sites and have made the connection between the two sites. However, when I try to use the wizard to deploy the VRM Server OVF template, I get an error: “This OVF package uses features that are not [...]
As Salesforce.com’s Dreamforce 2012 opens up this week, it’s expected the conference will focus on cloud marketing and sales issues. Who’s attending the conference? What do you expect to learn?
My company calls on behalf of Associations. we have a vendor that we purchased a number to place against each Association. This number is given to us to store in our CRM. Then we provide the Caller ID name we want to show up on the customer’s end to the vendor who then stores all [...]
How do I remove a user someone’s from Salesforce?





