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Seat utilization and manpower requirment formula for call centers

Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.

asked by S121

  5 pts.

Best single user CRM software

What is the best CRM software for a single user with VISTA?

Answer Question   |  Jun 30 2009  3:23 AM GMT
CRM, CRM analytics software, CRM strategy
asked by PWM

  5 pts.

Importing History into Microsoft CRM 4.0

How do I import history in Microsoft CRM 4.0?

asked by Clarry02

  5 pts.

Number of seats for call center

My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.

asked by Tomjohn

  15 pts.

How do I cost my call canter charges

I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.

Answer Question   |  Jun 24 2009  1:57 PM GMT
Call Center management
asked by Tomjohn

  15 pts.

What are acceptable performance standards for a call center

I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency

asked by Tomjohn

  15 pts.

Call Center Standards

What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

asked by Meg1

  5 pts.

Muliple leads, one opportunity

We frequently get multiple leads from same contact before we close a deal. In MS-CRM, we only associate one lead, one opp and currently mark subsequent leads as duplicates. Marketing wants to be able to track all leads associated with won deals. How do other organizations handle this? Was your...

Answer Question   |  Jun 18 2009  4:35 PM GMT
CRM, Lead tracking, Microsoft CRM
asked by ACJ

  5 pts.

What backend works best with Cognos frontend?

Our company is looking to install Cognos as an upgrade from the Access reporting system we currently use. What is the best backend database to a Cognos frontend? We are considering SQL Server, but aren't sure if that is the best option. Any suggestions?

View Answer   |  Jun 17 2009  8:19 PM GMT
Cognos, SQL Server, Microsoft Access
asked by Jayne4624

  5 pts.

Custom Entity not accessible to Specific Security Role in Microsoft CRM 4.0

Hi, I have created a custom entity in CRM 4.0. As per my business requirement it is required to give access to this custom entity to some Specific users which are not using other entities of CRM. I created a new security role and enable a user based access to custom entity. then I assign the role...

asked by Anigam

  5 pts.

Using SAP SRM for Long Term Contracts

Is it recommended to use SRM for long term contracts such as unit rate and turnkey contracts?

Answer Question   |  Jun 16 2009  5:24 PM GMT
SRM, SAP SRM, SAP SRM for Long-Term Contracts
asked by Lasr

  5 pts.

atg interview questions

i wana to know wht type interview question they will ask for interview

Answer Question   |  Jun 15 2009  12:58 AM GMT
ATG Commerce Development, ATG Commerce, ATG
asked by Vmreddy5

  5 pts.

Where do I find information for tax Reports?

I need to print out my Sales, use and withholing for tax resons and i can not find where they are located?

View Answer   |  Jun 12 2009  7:35 PM GMT
Sales, use, withholing
asked by Alisha05

  5 pts.

Recommendations?

I have been tasked with doing some comparisons/making some recommendations for a good system to handle a small (but growing) business. I have personal experience with Remedy, Commit,and (an in-house program that I cannot remember the name of) but would like to find something very user friendly,...

View Answer   |  Jun 9 2009  2:03 AM GMT
CRM software, CRM, Database Management Systems
asked by AndreaF

  1225 pts.

SAP CRM config after install

New to this - SAP CRM installed - how do I configure it - at the moment when I bring up the web ui there are no valid transactions - authorisations are correct

Answer Question   |  Jun 5 2009  1:17 PM GMT
SAP, SAP CRM, CRM
asked by Poojany

  5 pts.

Training Plan for Call Centers

Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?

asked by Snowmar

  5 pts.

Free Chapter - The evolution of Microsoft Dynamics CRM 4.0

Another free chapter download is available on the IT Bookworm Blog. Written by: Marc J. Wolenik and Damian Sinay Book: Microsoft Dynamics CRM 4.0 Unleashed Overview: "Microsoft Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and...

View Answer   |  May 28 2009  12:00 AM GMT
Microsoft Dynamics CRM, Marc J. Wolenik, Damian Sinay
asked by BrentSheets

  6055 pts.

Cross- Catalog Search SAP SRM

Has anyone signed up for the smartOCI Beta testing? It is supposed to be a "google like" search engine for SAP SRM...

Answer Question   |  May 21 2009  3:19 PM GMT
SAP, SRM, OCI Catalogs
asked by DeeLynn

  5 pts.

Saratoga Systems iAvenue CRM

My client is using iAvenue CRM Application provided by Saratoga systems. I want to know how is iAvenue different from other CRMs?

Answer Question   |  May 21 2009  8:05 AM GMT
iAvenue CRM, CRM, CRM software
asked by Makhija

  5 pts.

Relative contact list in Exchange 2007

In my company we're considering leaving MS CRM v3.0 (we've just been using two of its features: address book and task management. Only.) As the license prices of CRM are quite high we've thought it might be a pretty nice idea to try to figure out if there's a possibility to configure Exchange 2007...

View Answer   |  May 19 2009  8:25 PM GMT
Exchange 2007, CRM, Exchange Contacts
asked by Damiankrol

  5 pts.


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