Seat utilization and manpower requirment formula for call centers
Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.
Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.
5 pts.
Importing History into Microsoft CRM 4.0
How do I import history in Microsoft CRM 4.0?
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| Jun 24 2009 5:39 PM GMT
Microsoft CRM, Microsoft CRM 4.0, Microsoft CRM History Import
How do I import history in Microsoft CRM 4.0?
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| Jun 24 2009 5:39 PM GMTMicrosoft CRM, Microsoft CRM 4.0, Microsoft CRM History Import
Number of seats for call center
My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.
My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.
How do I cost my call canter charges
I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.
I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.
What are acceptable performance standards for a call center
I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency
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| Jun 24 2009 1:54 PM GMT
Call Center KPI, Call Center management, Call Center metrics
I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency
Answer Question
| Jun 24 2009 1:54 PM GMTCall Center KPI, Call Center management, Call Center metrics
Call Center Standards
What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?
What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?
Muliple leads, one opportunity
We frequently get multiple leads from same contact before we close a deal. In MS-CRM, we only associate one lead, one opp and currently mark subsequent leads as duplicates. Marketing wants to be able to track all leads associated with won deals. How do other organizations handle this? Was your...
We frequently get multiple leads from same contact before we close a deal. In MS-CRM, we only associate one lead, one opp and currently mark subsequent leads as duplicates. Marketing wants to be able to track all leads associated with won deals. How do other organizations handle this? Was your...
What backend works best with Cognos frontend?
Our company is looking to install Cognos as an upgrade from the Access reporting system we currently use. What is the best backend database to a Cognos frontend? We are considering SQL Server, but aren't sure if that is the best option. Any suggestions?
Our company is looking to install Cognos as an upgrade from the Access reporting system we currently use. What is the best backend database to a Cognos frontend? We are considering SQL Server, but aren't sure if that is the best option. Any suggestions?
Custom Entity not accessible to Specific Security Role in Microsoft CRM 4.0
Hi, I have created a custom entity in CRM 4.0. As per my business requirement it is required to give access to this custom entity to some Specific users which are not using other entities of CRM. I created a new security role and enable a user based access to custom entity. then I assign the role...
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| Jun 17 2009 6:39 AM GMT
Microsoft Dynamics CRM, Microsoft Dynamics CRM custom entity, Microsoft Dynamics CRM 4.0
Hi, I have created a custom entity in CRM 4.0. As per my business requirement it is required to give access to this custom entity to some Specific users which are not using other entities of CRM. I created a new security role and enable a user based access to custom entity. then I assign the role...
Answer Question
| Jun 17 2009 6:39 AM GMTMicrosoft Dynamics CRM, Microsoft Dynamics CRM custom entity, Microsoft Dynamics CRM 4.0
Using SAP SRM for Long Term Contracts
Is it recommended to use SRM for long term contracts such as unit rate and turnkey contracts?
Is it recommended to use SRM for long term contracts such as unit rate and turnkey contracts?
Where do I find information for tax Reports?
I need to print out my Sales, use and withholing for tax resons and i can not find where they are located?
I need to print out my Sales, use and withholing for tax resons and i can not find where they are located?
Recommendations?
I have been tasked with doing some comparisons/making some recommendations for a good system to handle a small (but growing) business. I have personal experience with Remedy, Commit,and (an in-house program that I cannot remember the name of) but would like to find something very user friendly,...
I have been tasked with doing some comparisons/making some recommendations for a good system to handle a small (but growing) business. I have personal experience with Remedy, Commit,and (an in-house program that I cannot remember the name of) but would like to find something very user friendly,...
SAP CRM config after install
New to this - SAP CRM installed - how do I configure it - at the moment when I bring up the web ui there are no valid transactions - authorisations are correct
New to this - SAP CRM installed - how do I configure it - at the moment when I bring up the web ui there are no valid transactions - authorisations are correct
Training Plan for Call Centers
Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?
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| Jun 2 2009 9:22 PM GMT
Call Center management, call center training, Call Center Representative
Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?
Answer Question
| Jun 2 2009 9:22 PM GMTCall Center management, call center training, Call Center Representative
Free Chapter - The evolution of Microsoft Dynamics CRM 4.0
Another free chapter download is available on the IT Bookworm Blog. Written by: Marc J. Wolenik and Damian Sinay Book: Microsoft Dynamics CRM 4.0 Unleashed Overview: "Microsoft Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and...
Another free chapter download is available on the IT Bookworm Blog. Written by: Marc J. Wolenik and Damian Sinay Book: Microsoft Dynamics CRM 4.0 Unleashed Overview: "Microsoft Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and...
Cross- Catalog Search SAP SRM
Has anyone signed up for the smartOCI Beta testing? It is supposed to be a "google like" search engine for SAP SRM...
Has anyone signed up for the smartOCI Beta testing? It is supposed to be a "google like" search engine for SAP SRM...
Saratoga Systems iAvenue CRM
My client is using iAvenue CRM Application provided by Saratoga systems. I want to know how is iAvenue different from other CRMs?
My client is using iAvenue CRM Application provided by Saratoga systems. I want to know how is iAvenue different from other CRMs?
Relative contact list in Exchange 2007
In my company we're considering leaving MS CRM v3.0 (we've just been using two of its features: address book and task management. Only.) As the license prices of CRM are quite high we've thought it might be a pretty nice idea to try to figure out if there's a possibility to configure Exchange 2007...
In my company we're considering leaving MS CRM v3.0 (we've just been using two of its features: address book and task management. Only.) As the license prices of CRM are quite high we've thought it might be a pretty nice idea to try to figure out if there's a possibility to configure Exchange 2007...
