IT Answers » CRM services

Cloud CRM for Education

Donnagamelin — Tue, 26 Apr 2011 17:31:23 +0000

Question Edited by MTidmarsh

IT & CRM

Eliham — Tue, 30 Mar 2010 12:57:39 +0000

Hi
I need information about IT services that we can present to Electrical industry.and I need information about relationship of IT & CRM & Electrical industry…
thanks a lot

How to run Siebel service from external C# application?

MS100 — Wed, 13 May 2009 06:18:13 +0000

how to run siebel service from external c# application

how to create IIS web for CRM after i confused deleted?

Hangkheang — Mon, 23 Mar 2009 12:05:29 +0000

Recreated IIS web for CRM
after deleted.

Already using SAP ERP – any good reasons to consider CRM software not from SAP?

CRM Ask the Expert — Wed, 11 Feb 2009 16:00:36 +0000

We have already a SAP ERP system running. Are there good reasons to consider CRM software not from SAP?

How do you calculate the cost of setting up a Call Center?

CRM Ask the Expert — Wed, 23 Jul 2008 17:19:54 +0000

I want to start a new call center business in Egypt. I have no clue about how to market this business into other countries. Also, I need to know how to calculate the costs of 100 seat center.

I’m totally new to this field of business. What would be the competitive prices to offer to prospects? Thank you.

Can we use a central database for distributed CRM software?

CRM Ask the Expert — Tue, 10 Jun 2008 17:52:18 +0000

Can I implement a central database (Microsoft SQL Server) with distributed CRM application servers in remote locations?

Due to large number of Outlook CRM clients, we’d like to try this model of distributing CRM application servers in remote major data centers with a single SQL Server. Thank you.

What would you recommend as the best CRM solution for a small business?

CRM Ask the Expert — Thu, 24 Apr 2008 19:24:11 +0000

What would you recommend as the best CRM solution for a small business (about 5-10 workers) also would this solution offer any include or be integrated with any I.T helpdesk software. Thanks.

Looking for suggestions for reliable outsource partners for inbound calls

CRM Ask the Expert — Thu, 24 Apr 2008 19:22:52 +0000

I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs.

I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the “best” outsource partners for inbound calls? Thank you very much.

Need your advice on Contact Center startup business

CRM Ask the Expert — Thu, 24 Apr 2008 19:15:22 +0000

I’m in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services.

Let me give you a little background information on us:

1) We have little contact center management experience.

2) We have the resources of the facilities to expand up to serveral hundred seats and need zero funding.

3) We are located in offshore in the Phillipines.

My main questions are:
In order to gain new business, how would you recommend on going about?

a) Seek a partnership with marketing companies and then hire (and pay a very high salary) for managers that may be expats.

b) Seek partnership handling overflow for larger contact centers.

c) Hire an ex-executive that has extensive experience in contact center business and start-ups, and offer extremely high commisions, profit sharing and trailer comissions according to contract size.

d) Find clients ourselves to small businesses then slowly gain experience.

Our main objective is to gain experience in the field and fill up our 700+ seats and are willing to provide considerable compensation to the company or sales person that is able to do so.

Thank you.