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Does anyone have examples of real dollars tied to a CRM justification based on productivity?
How to measure sales effectiveness through a CRM implementation -- What are the key KPIs to keep in mind when defining a roadmap for a sales transformation CRM implementation. How to measure these KPIs and most importantly how to quantify.
What is the difference between risk-adjusted ROI and IRR? If I use cumulative discounted cash flow (i.e. NPV) divided by the present value of cost (i.e. cash outflows, including tax increase) to calculate ROI, why does this consistently yield a higher percentage than IRR? Please advise. Thank you.