CRM Justification
Does anyone have examples of real dollars tied to a CRM justification based on productivity?

Answer Question   |  March 20, 2012  6:29 PM
CRM, CRM best practices, CRM implementation, CRM ROI

Benefits of Customer relationship management
Can you tell me some of the e-marketing aspects of customer relationship management

Answer Question   |  November 15, 2010  2:53 AM
CRM, CRM best practices, e-marketing

CRM department?
an automobile company offered me a position to build and run a CRM department in the company,what is the first thing i should do to attain good results?

Answer Question   |  March 4, 2009  8:14 PM
CRM best practices, CRM careers, CRM management

CRM Resource Guide
If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?

Answer Question   |  September 24, 2008  3:25 PM
CRM, CRM best practices, CRM strategy

What is a realistic number of calls that a single phone agent?
What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician’s practice can handle? Thanks very much.

Answer Question   |  August 18, 2009  7:10 PM
Call center agents, CRM, CRM best practices

easy crm software
Located in Ulaanbaatar, Mongolia, I am setting up a company that provides short, practical business courses. I am currently writing a CRM course, and got stuck when it comes to the software… I can’t find CRM-software that: - has build-in queries that provide market segmentation, trends and other figures with the click of a button; [...]

Answer Question   |  February 6, 2012  3:48 AM
CRM best practices, CRM learning center