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    We have created custom field in CRM for customer classification. On doing a batch update, we get an error about the batch being locked. What options are available to mass update data in CRM BP records?

    CRMProblems5 pointsBadges:
  • How do you strike a balance between frustrated users and frustrated call center agents?

    Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

    CRM Ask the Expert250 pointsBadges:
  • Are your analytical assets and processes visible, automated and secure?

    Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.

    SPSS15 pointsBadges:
  • Architecture/MODULES from various vendors

    I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?

    Saytac5 pointsBadges:
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