Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.
I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?
Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?


