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  • How do you strike a balance between frustrated users and frustrated call center agents?

    Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

    CRM Ask the Expert250 pointsBadges:
  • CRM department?

    An automobile company offered me a position to build and run a CRM department in the company. What is the first thing i should do to attain good results?

    Jamal2125 pointsBadges:
  • CRM Resource Guide

    If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?

    IndyXtopher15 pointsBadges:
  • Responsibilities of a CRM manager?

    What would you say are the main responsibilities of a CRM manager?

    DkVicky135 pointsBadges:
  • Best single user CRM software

    What is the best CRM software for a single user with VISTA?

    PWM5 pointsBadges:
  • SAP CRM 7 bp data

    We have created custom field in CRM for customer classification. On doing a batch update, we get an error about the batch being locked. What options are available to mass update data in CRM BP records?

    CRMProblems5 pointsBadges:
  • CRM Justification

    Does anyone have examples of real dollars tied to a CRM justification based on productivity?

    Bgambel5 pointsBadges:
  • easy crm software

    Located in Ulaanbaatar, Mongolia, I am setting up a company that provides short, practical business courses. I am currently writing a CRM course, and got stuck when it comes to the software... I can't find CRM-software that: - has build-in queries that provide market segmentation, trends and other...

    Matijs5 pointsBadges:
  • Benefits of Customer relationship management

    Can you tell me some of the e-marketing aspects of customer relationship management

    Brenabbk5 pointsBadges:
  • Making a change using CRM

    I am using CRM in Lotus Notes. I am needing to change an account manager on many of our accounts. Currently, I am changing the account manager in each account one by one. My questions is: Is there a way to do a mass change vs. having to go into an account one by one??

    Ncalderon5 pointsBadges:
  • Are your analytical assets and processes visible, automated and secure?

    Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.

    SPSS15 pointsBadges:
  • What is a realistic number of calls that a single phone agent?

    What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

    CRM Ask the Expert250 pointsBadges:
  • Architecture/MODULES from various vendors

    I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?

    Saytac5 pointsBadges:
  • Take a CRM survey, win $50

    Hello, I'm the editor for SearchCRM.com and I'm seeking CRM professionals to take a new survey on our site. Which marketing or sales force automation (SFA) applications are you using in your organization? What are the top five CRM-related challenges your organization will focus on in 2008? Take the...

    laurenhoyt115 pointsBadges:
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