Recent IT Questions

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Are your analytical assets and processes visible, automated and secure?

Are your analytical assets and processes visible, automated and secure? This question is sponsored by SPSS.

View Answer   |  Aug 25 2009  1:24 PM GMT
SPSS, Analytical tools, Analytics
asked by SPSS

  15 pts.

Architecture/MODULES from various vendors

I would like to compare the logical modules used by main companies, especially Microsft Dynamics and SAGE. Would anyone here have them?

Answer Question   |  Sep 10 2008  1:05 PM GMT
CRM analytics, Microsoft Dynamics, Sage Software
asked by Saytac

  5 pts.

How do you strike a balance between frustrated users and frustrated call center agents?

Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

View Answer   |  Apr 24 2008  7:29 PM GMT
CRM, Call center agents, Call Center management
asked by CRM Ask the Expert

  250 pts.

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