CRM

copy contacts from laptop to Web Access Email

My contacts are all current and accounted for in both my personal laptop and my work laptop. They are not found when I log on to “Microsoft Outlook Web Access” – meaning when I’m on my personal laptop and instead of opening 2 different computers, I access my work email thru the web. (my...

View Answer   |  May 14 2008   9:44 PM GMT   |  asked by TinaB
Contact management, OWA, Outlook Web Access

Project Governance Chart

Sample governance chart?

Answer Question   |  May 8 2008   1:58 PM GMT   |  asked by DebW
IT governance, Governance, Data governance

Adding a New Tab in ATG Service Center

How to add a new tab in ATG Service Center using ATG COntrol Center

Answer Question   |  May 8 2008   5:32 AM GMT   |  asked by Sarun
ATG Service Center, ATG Control Center

Surveying using Groupwise

Is it possible to create a survey in Groupwise such as can be created in Outlook?

Answer Question   |  May 2 2008   2:00 PM GMT   |  asked by Sgoi
Surveys, GroupWise, Outlook

DRM & MAIL MERGE

Is it possible to embed a DRM in a Word for Windows database and documents, email them to someone who can then modify the database for his own use but still be unable to share them on CDs or email them to others once the data base has been modified?

Answer Question   |  May 2 2008   4:26 AM GMT   |  asked by Fgd
DRM mail merge, Microsoft Word, Mail merge

Sending Email to multiple people

Thanks for the response David. I am using Outlook Express. I manage a hardware store on an island so we have a fairly captured customer base. We are setting up a web site and I want to utilize it as an advertising tool for our store. We are gathering email addresses and want to be able to...

View Answer   |  May 1 2008   2:27 AM GMT   |  asked by KML
Distribution Lists, Outlook Express, Outlook

how to install the ATG in linux environment?

we are try to install the ATG in Linux environment pls help me how to install this?

Answer Question   |  Apr 30 2008   5:48 AM GMT   |  asked by Kommalapati
ATG, Linux, ATG Commerce

MS ACCESS 2007 mass email list?

I was wondering is there a way to create a mass email from a query or table that would send out in MS OUTLOOK?I know of a way of extracting a table and importing it into OUTLOOK but my boss wants a more efficient way.

View Answer   |  Apr 29 2008   12:42 AM GMT   |  asked by Itguy1509
Microsoft Office 2007, Access 2007, Microsoft Access

Need some help with Microsoft Dynamics CRM

I'm trying to use the service calendar in CRM 4.0 but find it is not providing the appointment picks in the form I think I should be seeing. Since the service I want to schedule has a 1-hour duration with a 15 minute interval, I want to see at 8:00 am all of the personnel available for the first...

Answer Question   |  Apr 24 2008   7:35 PM GMT   |  asked by CRM Ask the Expert
Microsoft CRM, CRM, CRM software

Help with Microsoft CRM and Quick Campaign creation feature

Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean... Right now, if I create a QC to email 100 people, I have to go into each activity and hit "send". Kinda time consuming... Thoughts? Or, perhaps...

Answer Question   |  Apr 24 2008   7:33 PM GMT   |  asked by CRM Ask the Expert
Microsoft CRM, CRM software, Marketing campaign management

How do you strike a balance between frustrated users and frustrated call center agents?

Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

Answer Question   |  Apr 24 2008   7:29 PM GMT   |  asked by CRM Ask the Expert
Call center agents, Call center management, Call Center

What would you recommend as the best CRM solution for a small business?

What would you recommend as the best CRM solution for a small business (about 5-10 workers) also would this solution offer any include or be integrated with any I.T helpdesk software. Thanks.

View Answer   |  Apr 24 2008   7:24 PM GMT   |  asked by CRM Ask the Expert
CRM software, CRM services, CRM applications

Looking for suggestions for reliable outsource partners for inbound calls

I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs. I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the "best"...

Answer Question   |  Apr 24 2008   7:22 PM GMT   |  asked by CRM Ask the Expert
Call center outsourcing, Call center management, Call Center

What are the cost elements in setting up a Call Center operation?

I wanted to know what are the various cost elements (in details)to be covered in setting up a call center operation. Thank you.

Answer Question   |  Apr 24 2008   7:21 PM GMT   |  asked by CRM Ask the Expert
Call Center, Call center services, CRM

What is a “normalized” Average Handle Time (AHT)?

What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out?

Answer Question   |  Apr 24 2008   7:18 PM GMT   |  asked by CRM Ask the Expert
Average Handle Time, Call Center Metrics, Call Center

Need your advice on Contact Center startup business

I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services.Let me give you a little...

Answer Question   |  Apr 24 2008   7:15 PM GMT   |  asked by CRM Ask the Expert
Call Center, CRM services, BPO services

What is a realistic number of calls that a single phone agent?

What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

Answer Question   |  Apr 24 2008   7:10 PM GMT   |  asked by CRM Ask the Expert
Call center agents, CRM, CRM best practices

Help me choose between Siebel and Salesforce.com

I am attempting to choose between hosted Siebel & Salesforce.com: Specifically, Lead Import, Campaign Management, and Google Adwords. A matrix of pros and cons would be most helpful. Thank you.

Answer Question   |  Apr 24 2008   7:07 PM GMT   |  asked by CRM Ask the Expert
CRM, Salesforce.com, Siebel

Need opinions for evaluating business contact management software

I'm in the early stages of evaluating business contact management software. I'm familiar with Sage's ACT and Microsoft's Business Contact Management Software (an add-on to Outlook). My firm is in financial services and there will be less than 10 users. I'd also like to ensure the software meets...

Answer Question   |  Apr 24 2008   6:58 PM GMT   |  asked by CRM Ask the Expert
CRM, CRM software, Contact management

What are best practices for selling Software as a Service (SaaS)?

You've heard of SaaS, but how do you make money from it? Our SearchSystemsChannel.com expert has some advice on selling SaaS. Do you agree with his advice? Why or why not?

View Answer   |  Apr 17 2008   3:30 PM GMT   |  asked by Donnellymp
Systems Channel, Channel, SaaS