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	<title>IT answers > Contact centers</title>
	<link>http://itknowledgeexchange.techtarget.com/itanswers/tag/contact-centers/</link>
	<description></description>
	<pubDate>Fri, 05 Sep 2008 07:07:39 +0000</pubDate>
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		<title>Need advice on an offshore contact center start-up</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/need-advice-on-an-offshore-contact-center-start-up/</link>
		<comments>http://itknowledgeexchange.techtarget.com/itanswers/need-advice-on-an-offshore-contact-center-start-up/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 17:24:47 +0000</pubDate>
		<dc:creator></dc:creator>
		
		<category><![CDATA[Contact centers]]></category>

		<category><![CDATA[Contact center outsourcing]]></category>

		<category><![CDATA[Contact center management]]></category>

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		<description><![CDATA[New Question Created
 by CRM Ask the Expert]]></description>
			<content:encoded><![CDATA[<p>New Question Created</p>
 by CRM Ask the Expert]]></content:encoded>
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		<item>
		<title>What VoIP PBX application has a good ACD system for contact centers?</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/what-voip-pbx-application-has-a-good-acd-system-for-contact-centers/</link>
		<comments>http://itknowledgeexchange.techtarget.com/itanswers/what-voip-pbx-application-has-a-good-acd-system-for-contact-centers/#comments</comments>
		<pubDate>Mon, 31 Mar 2008 21:10:51 +0000</pubDate>
		<dc:creator></dc:creator>
		
		<category><![CDATA[VoIP]]></category>

		<category><![CDATA[PBX]]></category>

		<category><![CDATA[Contact centers]]></category>

		<category><![CDATA[ACD systems]]></category>

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		<description><![CDATA[Answer Updated
 by DoneThat]]></description>
			<content:encoded><![CDATA[<p>Answer Updated</p>
 by DoneThat]]></content:encoded>
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