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What VoIP PBX application has a good ACD system for contact centers? Thanks for your input.
What is the benefit (business and technical) of SIP for a contact center?
I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business, primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little...