SIP for contact centers
What is the benefit (business and technical) of SIP for a contact center?

Answer Question   |  February 16, 2009  5:20 PM
Contact centers, SIP

Need advice on an offshore contact center start-up
I’m in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business, primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little background information on [...]

Answer Question   |  October 15, 2008  5:24 PM
Contact center management, Contact center outsourcing, Contact centers

What VoIP PBX application has a good ACD system for contact centers?
What VoIP PBX application has a good ACD system for contact centers? Thanks for your input.

Answer Question   |  December 2, 2009  9:10 PM
ACD systems, Contact centers, PBX, VoIP