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    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • Contact Center Evolution

    With the era of "digitization" and focus on inbound, how do you foresee the Contact Center evolve now and in the future. Would even Contact Center get absolute in the future?

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