IT Answers » Help Desk

Does your IT department use various social communication tools?

Michael Tidmarsh — Fri, 12 Apr 2013 13:57:58 +0000

New Discussion Post by James Murray

Tech Support: Horror Stories from the Trenches

Harisheldon — Fri, 02 Nov 2012 14:39:20 +0000

New Discussion Post by brubensteintt

tiger webstart computer

Denny64 — Wed, 28 Dec 2011 19:41:05 +0000

how to log in new screen name on a used system.

Admin vs Non-Admin

Kannshultz — Thu, 30 Jun 2011 19:52:47 +0000

We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines…not a great scenario. With the transfer to Windows 7 we would like to begin employing non-admin rights. We are concerned, however, that our Service Desk will not be able to handle the addtional work load that will come with the users not having admin rights. Upper management would like stats on how other companies “run”. How many employees are there? What is the Service Desk technician per employee ratio? What are the responsibilites of the Service Desk…do they build and decommission computers as well? What OS is being used? Do users have admin rights? Etc. If you would take 10 mins to tell me a bit about the enivronment you work in it would be much appreciated!

Is Desktop support or IT Help Desk job helpful in earning experience after CCNA?

Yjr — Thu, 03 Mar 2011 08:09:06 +0000

I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems related to only Operating system & computer hardware issues through voice. It does not involve any networking related work. So is that kind of job will give me that experience which is helpful after CCNA and help me to make my carrier in computer networking. Kindly HELP ME.

Time tracking of quick support requests

KFaganJr — Mon, 07 Feb 2011 19:19:34 +0000

Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I’m using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of number of requests and average time.

Career possibilities after IT help desk

Fresherithelpdeskibm — Wed, 17 Nov 2010 11:59:15 +0000

i have been selected in ibm gobal for IT help desk Technical associate. so i want to ask that if i go in this job then can i switch to coding department in ibm.i have knowledge of dot net. is there any scope for s/w coding field or not. if i will search jobs in dot net then i will be treated as fresher as i m in technical associate…so its better to go in this field or in some other company for dot net…please help me what i will doo..?

Helpdesk Symantec antivirus

Trevormbambala — Mon, 27 Sep 2010 10:08:00 +0000

1. my senior uninstalled the backup management console in the helpdesk server box, since then: the backup keeps failing and missing to backup. Could this be caused by the untivirus being uninstalled?

2. How do i go about installing the untivirus on the box?

Creating a virtual help desk: Application suggestions

Troubleshooter24 — Mon, 20 Sep 2010 15:47:54 +0000

We are looking at creating a virtual help desk. We want it to be easy for the users to use as well as the administrators that will be servicing the tickets. Do you have any suggestions for applications we should look into for this?

Remedy training

Itartist — Wed, 17 Feb 2010 23:21:37 +0000

I am starting a new job and they use remedy. where can I get some inexpensive training on this topic?