• Recommended approach to telephony

    When you have a split model of calls in house and call with an outsourcer, what would be the recommended approach to the telephony. Would the best be to have the outsource agents log into your switch or send the calls from your switch to theirs? Is there a preferred model and if so why?

    julyahill5 pointsBadges:
  • About acceptable use policy

    What is the reference of an acceptable use policy?

    Leahmae5 pointsBadges:
  • What are the emerging trends in information technology?

    What are some of the emerging trends in information technology this year?

    msgwright5 pointsBadges:
  • Nonfunctional requirements only at the system level?

    In one of his posts on this website, Mr. Goldsmith says the following about nonfunctional requirements: "Most nonfunctional requirements are real business requirements that exist within the business situation and must be met by any product, system or software". In this sense, isn't it wrong to say...

    FrankKorsperts5 pointsBadges:
  • How to get a CISSP certification

    How do I get CISSP foundation level certification and how best I can prepare for this exam. Appreciate your help. Regards, Nagesh

    nageswar25 pointsBadges:
  • Trends for 2015 – IT Enterprise System Management?

    What are the trends for 2015 and the coming years regarding IT Enterprise System Management (Event Monitoring)?

    robdegraaf10 pointsBadges:
  • Staffing to abandonment rates

    Is there a staffing model that is useful in determining staffing by Abandonment rate?

    Acordova10 pointsBadges:
  • How to calculate end-to-end service availability

    Hi, How do I calculate service availability to business user? Our service should be available to 24x7x365 days, but there are so many dependent components (network, servers, links, application, Data center etc) supported by multiple vendors should be available to meet the requirement. Vendors are...

    Availability20 pointsBadges:
  • IKM Software Quality Assurance test

    Does any one please give idea about IKM test?

    mangalam5 pointsBadges:
  • Internet Explorer vs. Firefox

    Hello, I'm the Assistant Editor on SearchWindowsSecurity.com. I'm looking to start a discussion about what browser people are using and why. Also, is anyone considering switching from IE to Firefox, or are your plans to stay with IE? Here's some food for thought... As of Feb. 2005, an estimated 35...

    LMullen0 pointsBadges:
  • How do you calculate the speed to answer for a call center service desk?

    How to calculate the speed to answer in the Service desk ?

    Ebenezar5 pointsBadges:
  • Setup of service desk

    what is the best setup service desk?

    Whatisthematrix10 pointsBadges:
  • ITIL Foundation Certification

    Hi There, I've been self-studying ITIL for a while and would like to take on a certification exam. Anyone with the exam preparation pointers? would be much appreciated.

    DeeDaddy10 pointsBadges:
  • How to setup Windows 2003 server right way.

    I would like to know how to setup Windows 2003 server for a small office that does architectural design. I need to access their files from a simple share drive. Any thoughts on this?

    Shadow386535 pointsBadges:
  • How to unblock SMB protocol manually?

    Internet facilities have blocked in to my system with Sonicwall security via SMB so I need to open. How can I do it?

    rohithrrk5 pointsBadges:
  • The IT Blog Top 10: Oct. 29, 2009

    10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view...

    ITKE366,175 pointsBadges:
  • Holiday overtime in Kronos

    How is holiday overtime used in Kronos?

    hundleyd015 pointsBadges:
  • is relationship management is a waste of an organisation’s resources

    is relationship management is a waste of an organisation's resources

    amuchemwa5 pointsBadges:
  • Remedy training

    I am starting a new job and they use remedy. Where can I get some inexpensive training on this topic?

    Itartist5 pointsBadges:
  • Open IT Forum: What are your views on social networking platforms in your network?

    I chatted with David Sacks, CEO of Yammer, last week at Enterprise 2.0, and we talked about IT's changing attitude toward cloud-based offerings such as social networking platforms. I'd love to hear from practicing IT professionals about the impact of these platforms on the network, whether it's...

    MelanieYarbrough6,345 pointsBadges:

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