• Dropping calls and no caller ID for calls presented from ACD queue

    I have an ACD group that is randomly dropping calls. The call flow is ACDN (built in CS1K) to AAM (Menu) to CDN (built in CS1K) to AACC script. 3-4 times a day a call will present to an agent, the agent sees the Caller ID but upon answering there is no audio either way and after 4-5 seconds, the...

    dianegash5 pointsBadges:
  • DNS management and benefits

    What is the actual use of Dns made easy or same other guys like Dyn.com...what is the advantage of using this.. If we have a server in US and mirrored to a CDN network...then is there any advantage or benefit in using Dns made easy or dyn.com?

    Harisit20055 pointsBadges:

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