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    Does anybody know of a way to search our Active Directory to see what users are part of the Domain Admins Group. If so, what software and where do I get it. Thanks

    Vman660 pointsBadges:
  • Outlook – creating Contact Lists under one main List

    I'm using MS Outlook 2000 SP3 (9.0.0.6627). My company has about 1,000 customers/offices that we support. I'm working on a project and need to keep track of my contacts at each office. I first need to put all of the offices I contact into one large group. Each office is different. Some have one...

    Drew65220 pointsBadges:
  • Help

    What does "DOU" mean?

    Daniellem0 pointsBadges:
  • HELP

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    Tazzygurl0 pointsBadges:
  • 2 quick questions: 1st on reports and 2nd on Call Disposition (Term codes)

    I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for some...

    Convermation0 pointsBadges:
  • Linux based CRM systems

    I know several companies are working on Linux based CRM systems, but are there any commercial grade complete CRM products available on the market today (March 2005)? Thanks

    Japaninsider0 pointsBadges:
  • Calling an application from Avaya

    I'm an "E-learning Specialist" who has recently taken a job at a call center which uses Avaya. The center wants me to set things up so that e-learning is delivered automatically (it "pops up") whenever there's a sufficient drop in call volume. I know that Knowlagent has this functionality, but I'm...

    Wiserd0 pointsBadges:
  • Slow File sharing access in Win 98-2

    Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...

    BinooDas123410 pointsBadges:
  • Duplex Printing from SAP

    Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.

    Dharmeshd0 pointsBadges:
  • Voice Reognition help

    I have had a great help in my new role as BA for Call Center environment (IVR) from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let me know. Regards,...

    Convermation0 pointsBadges:
  • CTI/IVR(Business Analysis)Development

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    Convermation0 pointsBadges:

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