Transfer Report from AS/400 to PC
Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the Layout(View) of [...]
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| October 24, 2010 10:30 AM
AS/400, Call Centers, Data analysis, Data mining/analysis, Data warehousing applications, Database Management Systems, DataCenter, Development, ERP, Exchange, Hardware, Help Desk, IBM, Knowledge management applications, Lifecycle development, Servers, Software, Tech support, Third-party services, Vendor support
Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the Layout(View) of [...]
Answer Question
| October 24, 2010 10:30 AM
AS/400, Call Centers, Data analysis, Data mining/analysis, Data warehousing applications, Database Management Systems, DataCenter, Development, ERP, Exchange, Hardware, Help Desk, IBM, Knowledge management applications, Lifecycle development, Servers, Software, Tech support, Third-party services, Vendor support
HELP
I’D LIKE TO ASK HELP IN PROGRAMMING ESPECIALLY IN VISUAL BASIC.PLS SEND ME UPDATES ON DATABASE PROGRAMMING, INTERNET AND OTHER RELATED AND IMPORTANT KNOWLEDGES. THANKS.
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| August 12, 2005 11:59 PM
Call Centers, Corel WordPerfect, Data analysis, DataCenter, Development, Exchange, HTML, Java, JavaScript, Lifecycle development, Networking, Office Applications, Programming Languages, Software Quality Assurance, Software testing, Tech support, Visual Basic
I’D LIKE TO ASK HELP IN PROGRAMMING ESPECIALLY IN VISUAL BASIC.PLS SEND ME UPDATES ON DATABASE PROGRAMMING, INTERNET AND OTHER RELATED AND IMPORTANT KNOWLEDGES. THANKS.
Answer Question
| August 12, 2005 11:59 PM
Call Centers, Corel WordPerfect, Data analysis, DataCenter, Development, Exchange, HTML, Java, JavaScript, Lifecycle development, Networking, Office Applications, Programming Languages, Software Quality Assurance, Software testing, Tech support, Visual Basic
2 quick questions: 1st on reports and 2nd on Call Disposition (Term codes)
I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for some suggestions how to do that.
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| April 5, 2005 6:01 PM
Call Centers, Data center operations, DataCenter, Development, IT architecture, Planning
I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for some suggestions how to do that.
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| April 5, 2005 6:01 PM
Call Centers, Data center operations, DataCenter, Development, IT architecture, Planning
Linux based CRM systems
I know several companies are working on Linux based CRM systems, but are there any commercial grade complete CRM products available on the market today (March 2005)? Thanks
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| March 11, 2005 1:19 PM
Call Centers, CRM, Customer relationship management applications, Data analysis, ERP, Exchange, Linux, Microsoft Windows, Oracle, PeopleSoft, Salesforce.com, SalesLogix, SAP, Siebel
I know several companies are working on Linux based CRM systems, but are there any commercial grade complete CRM products available on the market today (March 2005)? Thanks
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| March 11, 2005 1:19 PM
Call Centers, CRM, Customer relationship management applications, Data analysis, ERP, Exchange, Linux, Microsoft Windows, Oracle, PeopleSoft, Salesforce.com, SalesLogix, SAP, Siebel
Calling an application from Avaya
I’m an “E-learning Specialist” who has recently taken a job at a call center which uses Avaya. The center wants me to set things up so that e-learning is delivered automatically (it “pops up”) whenever there’s a sufficient drop in call volume. I know that Knowlagent has this functionality, but I’m wondering if there isn’t [...]
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| February 22, 2005 2:16 PM
Avaya, Call Centers
I’m an “E-learning Specialist” who has recently taken a job at a call center which uses Avaya. The center wants me to set things up so that e-learning is delivered automatically (it “pops up”) whenever there’s a sufficient drop in call volume. I know that Knowlagent has this functionality, but I’m wondering if there isn’t [...]
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| February 22, 2005 2:16 PM
Avaya, Call Centers
Slow File sharing access in Win 98-2
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98 [...]
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| February 16, 2005 4:54 AM
Bandwidth, Call Centers, Database Management Systems, DataCenter, Desktop management applications, Desktops, Development, DHCP, Disaster Recovery, DNS, ERP, FAT and NTFS, Graphical User Interfaces, Hardware, Help Desk, Information risk management, IT architecture, Knowledge management applications, Microsoft Windows, Network management software, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Performance/Tuning, Protocols, Security, Security management, Servers, Software, Switches, Systems management software, Tech support, Third-party services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows 95/98, Windows client administration and maintenance, Windows Server 2003, X Windows System
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98 [...]
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| February 16, 2005 4:54 AM
Bandwidth, Call Centers, Database Management Systems, DataCenter, Desktop management applications, Desktops, Development, DHCP, Disaster Recovery, DNS, ERP, FAT and NTFS, Graphical User Interfaces, Hardware, Help Desk, Information risk management, IT architecture, Knowledge management applications, Microsoft Windows, Network management software, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Performance/Tuning, Protocols, Security, Security management, Servers, Software, Switches, Systems management software, Tech support, Third-party services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows 95/98, Windows client administration and maintenance, Windows Server 2003, X Windows System
Slow File sharing access in Win 98
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98 [...]
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| August 26, 2011 4:54 AM
Bandwidth, Call Centers, Database Management Systems, DataCenter, Desktop management applications, Desktops, Development, DHCP, Disaster Recovery, DNS, ERP, FAT and NTFS, Graphical User Interfaces, Hardware, Help Desk, Information risk management, IT architecture, Knowledge management applications, Microsoft Windows, Network management software, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Performance/Tuning, Protocols, Security, Security management, Servers, Software, Switches, Systems management software, Tech support, Third-party services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows 95/98, Windows client administration and maintenance, Windows Server 2003, X Windows System
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98 [...]
Answer Question
| August 26, 2011 4:54 AM
Bandwidth, Call Centers, Database Management Systems, DataCenter, Desktop management applications, Desktops, Development, DHCP, Disaster Recovery, DNS, ERP, FAT and NTFS, Graphical User Interfaces, Hardware, Help Desk, Information risk management, IT architecture, Knowledge management applications, Microsoft Windows, Network management software, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Performance/Tuning, Protocols, Security, Security management, Servers, Software, Switches, Systems management software, Tech support, Third-party services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows 95/98, Windows client administration and maintenance, Windows Server 2003, X Windows System
Duplex Printing from SAP
Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.
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| February 16, 2005 12:21 PM
Basis, Business Information Warehouse, Call Centers, EDI, ERP, Hardware, MySAP, mySAP Accounting, mySAP Advanced Planner and Optimizer, mySAP Application Link Enabling, mySAP CRM, mySAP Enterprise, mySAP Financials, mySAP Human Resources, mySAP Supplier Relationship Management, NetWeaver, R/3, SAP, SAP development, Security, Software, Strategic Enterprise Management, Tech support, Workflow
Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.
Answer Question
| February 16, 2005 12:21 PM
Basis, Business Information Warehouse, Call Centers, EDI, ERP, Hardware, MySAP, mySAP Accounting, mySAP Advanced Planner and Optimizer, mySAP Application Link Enabling, mySAP CRM, mySAP Enterprise, mySAP Financials, mySAP Human Resources, mySAP Supplier Relationship Management, NetWeaver, R/3, SAP, SAP development, Security, Software, Strategic Enterprise Management, Tech support, Workflow
Monitor Internet Bandwidth
Good day, we are using windows2000 smallbusiness server in our organisation with Exchange,Dns and Isa server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much mb/gb utilised By Each User. Thanks for u’r reply in advance.
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| December 29, 2004 1:55 AM
Active Directory, Administration, Application management, Auditing, Availability, Backup, Backup & recovery, Bandwidth, Benchmarking, Bind, BroadVision, Business Objects, Call Centers, Clarify Inc., CLB, Client management, Clustering/High availability, Component Load Balancing, Content filtering, Corporate portal applications, Customer relationship management applications, Data analysis, Data center operations, Data mining/analysis, Data warehousing/Business intelligence, Database Management Systems, DataCenter, Datacenter Server, DB2 administration, Desktop security, Desktops, DHCP, Distributed File System, DNS, E-business, E-mail applications, ERP, Exchange, Exchange 2000, Exchange 2003, Exchange 5.5, Exchange Server ActiveSync, FAT and NTFS, Fault isolation, Firewalls, General Directories, Graphical User Interfaces, Handheld, Hardware, Help Desk, Information risk management, Integration/Connectivity, Intel servers, IT architecture, Knowledge management applications, Licensing, Lotus Domino, Mail protocols, Maintenance, Major Vendors, Microsoft Internet Information Server, Microsoft Windows, Monitoring, Netscape Mail, Network applications management, Network management software, Network monitoring, Network requirements, Network testing, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Operating systems, Outlook, PC/Windows Connectivity, Performance management, Performance/Tuning, Planning, Policies, POP3, Protocol analysis, Remote management, Reporting, ROI & cost justification, Routers, S/MIME, Security, Security management, Security products, Sendmail, Server consolidation, Server management, Server-based/Thin-client computing, Servers, Services, Software, Software distribution, Software Quality Assurance, Spam, Storage, System monitoring, System utilities, Tech support, Technical support, Third-party services, Vendor support, Virus protection, Web services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows client administration and maintenance, Windows on Intel, Windows Server 2003
Good day, we are using windows2000 smallbusiness server in our organisation with Exchange,Dns and Isa server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much mb/gb utilised By Each User. Thanks for u’r reply in advance.
Answer Question
| December 29, 2004 1:55 AM
Active Directory, Administration, Application management, Auditing, Availability, Backup, Backup & recovery, Bandwidth, Benchmarking, Bind, BroadVision, Business Objects, Call Centers, Clarify Inc., CLB, Client management, Clustering/High availability, Component Load Balancing, Content filtering, Corporate portal applications, Customer relationship management applications, Data analysis, Data center operations, Data mining/analysis, Data warehousing/Business intelligence, Database Management Systems, DataCenter, Datacenter Server, DB2 administration, Desktop security, Desktops, DHCP, Distributed File System, DNS, E-business, E-mail applications, ERP, Exchange, Exchange 2000, Exchange 2003, Exchange 5.5, Exchange Server ActiveSync, FAT and NTFS, Fault isolation, Firewalls, General Directories, Graphical User Interfaces, Handheld, Hardware, Help Desk, Information risk management, Integration/Connectivity, Intel servers, IT architecture, Knowledge management applications, Licensing, Lotus Domino, Mail protocols, Maintenance, Major Vendors, Microsoft Internet Information Server, Microsoft Windows, Monitoring, Netscape Mail, Network applications management, Network management software, Network monitoring, Network requirements, Network testing, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Operating systems, Outlook, PC/Windows Connectivity, Performance management, Performance/Tuning, Planning, Policies, POP3, Protocol analysis, Remote management, Reporting, ROI & cost justification, Routers, S/MIME, Security, Security management, Security products, Sendmail, Server consolidation, Server management, Server-based/Thin-client computing, Servers, Services, Software, Software distribution, Software Quality Assurance, Spam, Storage, System monitoring, System utilities, Tech support, Technical support, Third-party services, Vendor support, Virus protection, Web services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows client administration and maintenance, Windows on Intel, Windows Server 2003
Voice Reognition help
I have had a great help in my new role as BA for Call Center environment (IVR) from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let me know. Regards, Naveed Back [...]
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| December 23, 2004 11:39 AM
Call Centers, Customer relationship management applications, Data analysis
I have had a great help in my new role as BA for Call Center environment (IVR) from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let me know. Regards, Naveed Back [...]
Answer Question
| December 23, 2004 11:39 AM
Call Centers, Customer relationship management applications, Data analysis
CTI/IVR(Business Analysis)Development
I am new to Business Analyst role for Call Center and have a tough boss. She has assigned me to develop business requirements all alone on the CTI/IVR project for a telecom organization (our client). Unfortunately I don’t even know how to start. Neither any helping material is available in our organization nor I have [...]
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| November 3, 2004 5:05 PM
Call Centers, Data analysis
I am new to Business Analyst role for Call Center and have a tough boss. She has assigned me to develop business requirements all alone on the CTI/IVR project for a telecom organization (our client). Unfortunately I don’t even know how to start. Neither any helping material is available in our organization nor I have [...]
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| November 3, 2004 5:05 PM
Call Centers, Data analysis
