2 quick questions: 1st on reports and 2nd on Call Disposition (Term codes)
I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for...
I have two basic questions: 1st, what is the difference between canned and Out-of-the-box reports? 2nd, I am facing a challange to measure call center performance and call center statistics for various customers, products, and agents based on call types that an agent receives. I am looking for...
0 pts.
Linux based CRM systems
I know several companies are working on Linux based CRM systems, but are there any commercial grade complete CRM products available on the market today (March 2005)? Thanks
I know several companies are working on Linux based CRM systems, but are there any commercial grade complete CRM products available on the market today (March 2005)? Thanks
Calling an application from Avaya
I'm an "E-learning Specialist" who has recently taken a job at a call center which uses Avaya. The center wants me to set things up so that e-learning is delivered automatically (it "pops up") whenever there's a sufficient drop in call volume. I know that Knowlagent has this functionality, but...
I'm an "E-learning Specialist" who has recently taken a job at a call center which uses Avaya. The center wants me to set things up so that e-learning is delivered automatically (it "pops up") whenever there's a sufficient drop in call volume. I know that Knowlagent has this functionality, but...
Slow File sharing access in Win 98-2
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...
Slow File sharing access in Win 98
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...
Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...
Duplex Printing from SAP
Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.
Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.
Monitor Internet Bandwidth
Good day, we are using windows2000 smallbusiness server in our organisation with Exchange,Dns and Isa server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much mb/gb utilised By Each User. Thanks for u'r reply in advance.
Good day, we are using windows2000 smallbusiness server in our organisation with Exchange,Dns and Isa server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much mb/gb utilised By Each User. Thanks for u'r reply in advance.
Voice Reognition help
I have had a great help in my new role as BA for Call Center environment (IVR) from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let me know. Regards, ...
View Answer
| Nov 15 2004 11:39 AM GMT
Data analysis, Customer relationship management applications, Call Centers
I have had a great help in my new role as BA for Call Center environment (IVR) from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let me know. Regards, ...
View Answer
| Nov 15 2004 11:39 AM GMTData analysis, Customer relationship management applications, Call Centers
CTI/IVR(Business Analysis)Development
I am new to Business Analyst role for Call Center and have a tough boss. She has assigned me to develop business requirements all alone on the CTI/IVR project for a telecom organization (our client). Unfortunately I don't even know how to start. Neither any helping material is available in our...
I am new to Business Analyst role for Call Center and have a tough boss. She has assigned me to develop business requirements all alone on the CTI/IVR project for a telecom organization (our client). Unfortunately I don't even know how to start. Neither any helping material is available in our...
