How do you calculate the cost of setting up a Call Center?
I want to start a new call center business in Egypt. I have no clue about how to market this business into other countries. Also, I need to know how to calculate the costs of 100 seat center. I'm totally new to this field of business. What would be the competitive prices to offer to prospects?...
I want to start a new call center business in Egypt. I have no clue about how to market this business into other countries. Also, I need to know how to calculate the costs of 100 seat center. I'm totally new to this field of business. What would be the competitive prices to offer to prospects?...
250 pts. 
What is the best solution to calculate FTE's for a outbound campaign?
I am looking for the best solution to calculate FTE's for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three...
I am looking for the best solution to calculate FTE's for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three...
How do you strike a balance between frustrated users and frustrated call center agents?
Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?
Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?
Looking for suggestions for reliable outsource partners for inbound calls
I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs. I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the "best"...
I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs. I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the "best"...
What are the cost elements in setting up a Call Center operation?
I wanted to know what are the various cost elements (in details)to be covered in setting up a call center operation. Thank you.
I wanted to know what are the various cost elements (in details)to be covered in setting up a call center operation. Thank you.
What is a "normalized" Average Handle Time (AHT)?
What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out?
What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out?
Need your advice on Contact Center startup business
I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little...
I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little...
Call Center regulations in Canada
If you are a Canadian Call Center processing US Credit Cards for US residents over the phone for another reseller do you have to be PCI compliant? Assume no software is hosted or stored on premise bit is done by a 3rd party based in US. What regulations does the Call Center fall under?
If you are a Canadian Call Center processing US Credit Cards for US residents over the phone for another reseller do you have to be PCI compliant? Assume no software is hosted or stored on premise bit is done by a 3rd party based in US. What regulations does the Call Center fall under?
Call Center Abandoned Calls metrics
Why is it important for a call center to measure abandoned calls ratios?
Why is it important for a call center to measure abandoned calls ratios?
Occupancy percentage in call center operation
what is the difference between utilisation and occupancy in an inbound campaign?how to calculate occupancy percentage?
what is the difference between utilisation and occupancy in an inbound campaign?how to calculate occupancy percentage?
Laptop Security (Remotely)
Hi, I am an Information Security Consultant. We want to monitor all activities done by Laptop Users when they are working offline. Can somebody suggest a tool which can push all logs on server while a user is working offline. We have banned USB sticks in our office and also all email activity is...
Hi, I am an Information Security Consultant. We want to monitor all activities done by Laptop Users when they are working offline. Can somebody suggest a tool which can push all logs on server while a user is working offline. We have banned USB sticks in our office and also all email activity is...
Capture screen w/scrolling marquee
My company uses a 3rd party software. There's one screen that has a few graphs and a few lines that scroll across the screen. Similiar to a Screen Saver's Scrolling Marquee. They redesigned the software and this screen will no longer exist. I would like to capture this screen w/scrolling...
My company uses a 3rd party software. There's one screen that has a few graphs and a few lines that scroll across the screen. Similiar to a Screen Saver's Scrolling Marquee. They redesigned the software and this screen will no longer exist. I would like to capture this screen w/scrolling...
Domain Admin Group
Does anybody know of a way to search our Active Directory to see what users are part of the Domain Admins Group. If so, what software and where do I get it. Thanks
Does anybody know of a way to search our Active Directory to see what users are part of the Domain Admins Group. If so, what software and where do I get it. Thanks
Outlook - creating Contact Lists under one main List
I'm using MS Outlook 2000 SP3 (9.0.0.6627). My company has about 1,000 customers/offices that we support. I'm working on a project and need to keep track of my contacts at each office. I first need to put all of the offices I contact into one large group. Each office is different. Some have...
I'm using MS Outlook 2000 SP3 (9.0.0.6627). My company has about 1,000 customers/offices that we support. I'm working on a project and need to keep track of my contacts at each office. I first need to put all of the offices I contact into one large group. Each office is different. Some have...
Stop Error (C000021a)
I am receiving this stop error(C000021a) "windows logon process system process terminated unexpectedly" with win 2000 server. Safe mode and Last Known Good Conf. works fine. Is there any solution without reformating the HDD? I have ERD with me. Will that help me? Any advise on this would be...
I am receiving this stop error(C000021a) "windows logon process system process terminated unexpectedly" with win 2000 server. Safe mode and Last Known Good Conf. works fine. Is there any solution without reformating the HDD? I have ERD with me. Will that help me? Any advise on this would be...
Transfer Report from AS/400 to PC
Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the...
Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the...
HELP
I'D LIKE TO ASK HELP IN PROGRAMMING ESPECIALLY IN VISUAL BASIC.PLS SEND ME UPDATES ON DATABASE PROGRAMMING, INTERNET AND OTHER RELATED AND IMPORTANT KNOWLEDGES. THANKS.
I'D LIKE TO ASK HELP IN PROGRAMMING ESPECIALLY IN VISUAL BASIC.PLS SEND ME UPDATES ON DATABASE PROGRAMMING, INTERNET AND OTHER RELATED AND IMPORTANT KNOWLEDGES. THANKS.
