http://itknowledgeexchange.techtarget.com/itanswers Thu, 23 May 2013 00:29:47 +0000 en-US hourly 1 http://itknowledgeexchange.techtarget.com/itanswers/ringing-stations-on-iwatsu-adix-m/ http://itknowledgeexchange.techtarget.com/itanswers/ringing-stations-on-iwatsu-adix-m/#comments Fri, 17 May 2013 18:37:09 +0000 oldiwatsuadixm http://itknowledgeexchange.techtarget.com/itanswers/?p=289211 http://itknowledgeexchange.techtarget.com/itanswers/ringing-stations-on-iwatsu-adix-m/feed/ 0 http://itknowledgeexchange.techtarget.com/itanswers/call-center-seating/ http://itknowledgeexchange.techtarget.com/itanswers/call-center-seating/#comments Wed, 10 Apr 2013 02:20:55 +0000 laurah4 http://itknowledgeexchange.techtarget.com/itanswers/call-center-seating/ http://itknowledgeexchange.techtarget.com/itanswers/call-center-seating/feed/ 1 http://itknowledgeexchange.techtarget.com/itanswers/accessing-the-call-center/ http://itknowledgeexchange.techtarget.com/itanswers/accessing-the-call-center/#comments Fri, 15 Mar 2013 17:51:38 +0000 wthiah http://itknowledgeexchange.techtarget.com/itanswers/accessing-the-call-center/ http://itknowledgeexchange.techtarget.com/itanswers/accessing-the-call-center/feed/ 1 http://itknowledgeexchange.techtarget.com/itanswers/staffing-ratio/ http://itknowledgeexchange.techtarget.com/itanswers/staffing-ratio/#comments Mon, 24 Jan 2011 20:52:15 +0000 Digicel http://itknowledgeexchange.techtarget.com/itanswers/staffing-ratio/feed/ 2 http://itknowledgeexchange.techtarget.com/itanswers/what-is-answer-rate-and-aht-for-data-call-centres/ http://itknowledgeexchange.techtarget.com/itanswers/what-is-answer-rate-and-aht-for-data-call-centres/#comments Tue, 16 Nov 2010 14:55:28 +0000 Tsipa What is industry benchmark for Average Handling Time and Answer Rate on Data services call centres (like Mweb and MTN Business Solutions)?

]]> http://itknowledgeexchange.techtarget.com/itanswers/what-is-answer-rate-and-aht-for-data-call-centres/feed/ 0 http://itknowledgeexchange.techtarget.com/itanswers/industry-standards-of-call-center-metrics/ http://itknowledgeexchange.techtarget.com/itanswers/industry-standards-of-call-center-metrics/#comments Wed, 12 May 2010 08:49:43 +0000 LostInMetrics What are the standards and where can I find them online of other call centers

]]> http://itknowledgeexchange.techtarget.com/itanswers/industry-standards-of-call-center-metrics/feed/ 0 http://itknowledgeexchange.techtarget.com/itanswers/call-centre-computers/ http://itknowledgeexchange.techtarget.com/itanswers/call-centre-computers/#comments Wed, 28 Apr 2010 12:54:01 +0000 Conway http://itknowledgeexchange.techtarget.com/itanswers/call-centre-computers/feed/ 1 http://itknowledgeexchange.techtarget.com/itanswers/seat-utilization-and-manpower-requirment-formula-for-call-centers/ http://itknowledgeexchange.techtarget.com/itanswers/seat-utilization-and-manpower-requirment-formula-for-call-centers/#comments Thu, 02 Jul 2009 09:46:58 +0000 S121 Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.

]]> http://itknowledgeexchange.techtarget.com/itanswers/seat-utilization-and-manpower-requirment-formula-for-call-centers/feed/ 2 http://itknowledgeexchange.techtarget.com/itanswers/number-of-seats-for-call-center/ http://itknowledgeexchange.techtarget.com/itanswers/number-of-seats-for-call-center/#comments Wed, 24 Jun 2009 14:00:48 +0000 Tomjohn My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.

]]> http://itknowledgeexchange.techtarget.com/itanswers/number-of-seats-for-call-center/feed/ 0 http://itknowledgeexchange.techtarget.com/itanswers/call-center-standards/ http://itknowledgeexchange.techtarget.com/itanswers/call-center-standards/#comments Thu, 18 Jun 2009 17:50:20 +0000 Meg1 What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

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