1
  • Need to calculate the number of agents required to handle the calls.SGAREQ Column in Aspect tool

    How to calculate the The number of staff required to handle the actual volume of calls[SGAREQ Column] in the Aspect IntraDay Performance detail tool.Kind Regards,

    CRavindranath5 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Unattached ACW

    What exactly is unattached ACW? Or, more specifically, where does it come from. The avg time of ACW (attached) and the total time do not match up. I know that it is considered 'not attached to a call', but how do the agents rack it up?

    Auggie245 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • Starting a small at home call center with just 5 computers in Philippines

    Dear TT We are Americans in the Philippines starting a new small home office call center! We are starting with O DESK! Then we want to become a regular small call center with 5 agents and grow from there to 25 agents next year! The technology confuses us! What do we need! With O Desk client will...

    AACC5 pointsBadges:
  • Ringing stations on IWATSU ADIX M

    Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.

    oldiwatsuadixm10 pointsBadges:
  • Call center seating

    Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?

    laurah45 pointsBadges:
  • Accessing the call center

    I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.

    wthiah5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.

    S1215 pointsBadges:
  • Staffing Ratio

    what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?

    Digicel5 pointsBadges:
  • Call Center Standards

    What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

    Meg15 pointsBadges:
  • Any suggestions on how to lower ACW?

    Does anyone have any suggestions on how to lower ACW? In my industry, it is expected to enter all notations while the customer is on the phone and ACW should only be used in rare instances.

    Busymom724115 pointsBadges:
  • What is Answer Rate and AHT for Data call centers?

    What is industry benchmark for Average Handling Time and Answer Rate on Data services call centres (like Mweb and MTN Business Solutions)?

    Tsipa5 pointsBadges:
  • How best to handle inbound calls (small company)

    Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents...

    Pandub130 pointsBadges:
  • Industry Standards of Call Center Metrics

    What are the standards and where can I find them online of other call centers

    LostInMetrics5 pointsBadges:
  • Call Centre Computers

    What is the typical heat dissipated (kW or Btu/h) from a call centre user's PC & LCD screen?

    Conway5 pointsBadges:
  • Number of seats for call center

    My call cnter is small,4-seates, what is a reasonable to handle a mobile customer base of 400,000 customers.

    Tomjohn15 pointsBadges:
  • Billing and Call Center metrics

    Where can I find an industry report on average cost, # of exceptions, FTE per customer, etc. stats from utility call center? I would like billing information too.

    Tm88755 pointsBadges:
  • Dialers For My Call Center

    Very producitve telemarketing room. Very old fashioned in our approach. Seeking to buy a dialer. Have used a NOBLE (far to expensive and not all that practical - for us), really liked the simplicity of E.I.S dialers. I have close to 20 callers. We need a dialer that we can host (or are hosted...

    Mikegrimnet015 pointsBadges:
1

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following