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Training Plan for Call Centers
Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?
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| Jun 2 2009 9:22 PM GMT
Call Center management, call center training, Call Center Representative
Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?
View Answer
| Jun 2 2009 9:22 PM GMTCall Center management, call center training, Call Center Representative
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