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Seat utilization and manpower requirment formula for call centers

Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.

View Answer   |  Jul 2 2009  9:47 AM GMT
Call Center, Call Center metrics, Call Center standards
asked by S121

  5 pts.
Call Center Standards

What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

View Answer   |  Jun 18 2009  5:50 PM GMT
Call Center standards, Call Center, Call Center metrics
asked by Meg1

  5 pts.
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