http://itknowledgeexchange.techtarget.com/itanswers Mon, 20 May 2013 19:11:00 +0000 en-US hourly 1 http://itknowledgeexchange.techtarget.com/itanswers/call-center-functions-and-features/ http://itknowledgeexchange.techtarget.com/itanswers/call-center-functions-and-features/#comments Tue, 10 Jan 2012 22:03:40 +0000 RYS What functions and features should be included in a Call Center RFP?

]]> http://itknowledgeexchange.techtarget.com/itanswers/call-center-functions-and-features/feed/ 0 http://itknowledgeexchange.techtarget.com/itanswers/metrics-2/ http://itknowledgeexchange.techtarget.com/itanswers/metrics-2/#comments Wed, 31 Oct 2007 02:18:58 +0000 Birthriteceo When building a call center from scratch; what’s are the factors determining the metrics needed to achieve the revenue goals needed?

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