We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public...
Call Centers, Call center outsourcing, Call center services
I wanted to know what are the various cost elements (in details)to be covered in setting up a call center operation. Thank you.


