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Need advice on outsourcing our Call Center operations
We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public...
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| Jul 23 2008 5:31 PM GMT
Call Centers, Call center outsourcing, Call center services
We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public...
Answer Question
| Jul 23 2008 5:31 PM GMTCall Centers, Call center outsourcing, Call center services
250 pts.
What are the cost elements in setting up a Call Center operation?
I wanted to know what are the various cost elements (in details)to be covered in setting up a call center operation. Thank you.
I wanted to know what are the various cost elements (in details)to be covered in setting up a call center operation. Thank you.
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