How do you strike a balance between frustrated users and frustrated call center agents?
Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?
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| Apr 24 2008 7:29 PM GMT
| asked by
CRM Ask the Expert
Call center agents, Call center management, Call Center
Looking for suggestions for reliable outsource partners for inbound calls
I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs. I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the "best"...
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| Apr 24 2008 7:22 PM GMT
| asked by
CRM Ask the Expert
Call center outsourcing, Call center management, Call Center
Need your advice on Contact Center startup business
I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services.Let me give you a little...
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| Apr 24 2008 7:15 PM GMT
| asked by
CRM Ask the Expert
Call Center, CRM services, BPO services
Metrics
When building a call center from scratch; what's are the factors determining the metrics needed to achieve the revenue goals needed?
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| Oct 31 2007 2:18 AM GMT
| asked by
Birthriteceo
Call Center Metrics, Call center management, Call center software
