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Call Center KPI Tags

ACT, ATG Commerce, ATG Dynamo, Call Center, Call center agents, Call Center management, Call Center metrics, Call center outsourcing, Call Center ROI/TCO, Call center services, Call Centers, Call forwarding services, Clarify Inc., Client management, Contact management, Corporate portal applications, CRM analytics, CRM analytics software, CRM applications, CRM best practices, CRM careers, CRM implementation, CRM integration, CRM management, CRM ROI, CRM services, CRM software, CRM Solution Manager, Customer relationship management applications, Dynamics CRM, Genesys CTI, Great Plains, Microsoft CRM, Microsoft Dynamics CRM, Outlook CRM, Proxy server, Sage, Sage Software, Sales force automation applications, Salesforce, Salesforce.com, SalesLogix, Service and support, Siebel, Siebel 7.x, Siebel 8.x, Siebel CRM, Software upgrades, SRM, SugarCRM   >>VIEW ALL TAGS

Call Center KPI Questions

1
What are acceptable performance standards for a call center
I would like to set some performance standards for my small 8-seat call center to improve the customer satisfaction index as well as productivity and effeciency

Answer Question   |  July 28, 2009  1:54 PM
Call Center Key Performance Indicators, Call Center KPI, Call Center management, Call Center metrics
asked by:
Tomjohn
15 pts.
1

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