How do you strike a balance between frustrated users and frustrated call center agents?
Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?
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| Apr 24 2008 7:29 PM GMT
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Call center agents, Call center management, Call Center
What is a realistic number of calls that a single phone agent?
What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.
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| Apr 24 2008 7:10 PM GMT
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CRM Ask the Expert
Call center agents, CRM, CRM best practices
