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We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?