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CA Unicenter Service Desk Security
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...
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| Apr 21 2009 6:15 AM GMT
CA Unicenter Service Desk, Unicenter Service Desk, Help desk services
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...
View Answer
| Apr 21 2009 6:15 AM GMTCA Unicenter Service Desk, Unicenter Service Desk, Help desk services
5 pts.
Data transfer from Lotus Notes to CA Unicenter Service Desk r11.2
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?
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