ATG Commerce, ATG Control Center, ATG Dynamo, ATG Service Center, Average Handle Time, Call Center, Call center agents, Call center management, Call Center Metrics, Call center outsourcing, Call center services, Call center software, Can Spam Act, Clarify, client, Client management, Cognos, Contact centers, Contact management, Contact management software, Corporate portal applications, CRM analytics, CRM analytics software, CRM applications, CRM best practices, CRM Hosting Providers, CRM learning center, CRM services, CRM software, Data governance, Epicor, forums, HEAT, Interaction Center Technology, Lyris ListManger, Mail merge, Mailing lists, Marketing campaign management, Marketing/Sales, MarketMAX, Microsoft CRM, SaaS market trends, Sales force automation applications, Salesforce.com, SalesLogix, Service and support, Service desk management, Small business and midmarket crm software, Surveys >>VIEW ALL TAGS
What is a “normalized” Average Handle Time (AHT)?
What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out?
Answer Question
| Apr 24 2008 7:18 PM GMT
| asked by
CRM Ask the Expert
Average Handle Time, Call Center Metrics, Call Center
From SearchCRM.com
Call center scheduling and staffing: Top 10 buzzwords
→ Browse the top 10 scheduling and staffing terms
Call Center Manager Learning Guide
→ Get advice, metrics, best practices and more
Customer Loyalty Learning Guide
→ Learn how to build and measure customer loyalty
Visit the ITKE Community Blog
This blog helps community members get the most out of IT Knowledge Exchange. Learn about all the features we offer.
Want to become a Site Expert?
If you’re ready to give something back to the community, then drop us a line and let us know.
