What is industry standard for AHT when Chat is used?
What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

Answer Question   |  November 4, 2010  4:12 PM
AHT, Average Handle Time, Customer support, Customer support centers

What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?
What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?

Answer Question   |  February 25, 2009  3:55 PM
AHT, Average Handle Time, Call Center metrics, Call Centers

What is a “normalized” Average Handle Time (AHT)?
What is a “normalized” Average Handle Time (AHT) and what is a good method of working one out?

Answer Question   |  May 29, 2008  7:18 PM
Average Handle Time, Call Center metrics, Call Centers, CRM