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What is industry standard for AHT when Chat is used?

What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

Answer Question   |  Feb 11 2009  4:12 PM GMT
Average Handle Time, AHT, Customer support centers
asked by CRM Ask the Expert

  250 pts.
What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?

What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?

View Answer   |  Feb 11 2009  3:55 PM GMT
Average Handle Time, AHT, Call Center metrics
asked by CRM Ask the Expert

  250 pts.
What is a "normalized" Average Handle Time (AHT)?

What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out?

View Answer   |  Apr 24 2008  7:18 PM GMT
CRM, Call Centers, Call Center metrics
asked by CRM Ask the Expert

  250 pts.
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