What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.
Answer Question | November 4, 2010 4:12 PM
AHT, Average Handle Time, Customer support, Customer support centers
What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?
Answer Question | February 25, 2009 3:55 PM
AHT, Average Handle Time, Call Center metrics, Call Centers
What is a “normalized” Average Handle Time (AHT) and what is a good method of working one out?
Answer Question | May 29, 2008 7:18 PM
Average Handle Time, Call Center metrics, Call Centers, CRM