Avaya Questions


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Calling an application from Avaya
I’m an “E-learning Specialist” who has recently taken a job at a call center which uses Avaya. The center wants me to set things up so that e-learning is delivered automatically (it “pops up”) whenever there’s a sufficient drop in call volume. I know that Knowlagent has this functionality, but I’m wondering if there isn’t [...]

Answer Question   |  February 22, 2005  2:16 PM
Avaya, Call Centers
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