IT Answers » Avaya

Accessing the call center

wthiah — Fri, 15 Mar 2013 17:51:38 +0000

New Answer by wthiah

2960 connection with 9611g phone

Twinkle4u — Thu, 15 Nov 2012 17:58:40 +0000

New Discussion Post by Twinkle4u

Avaya IP Office

jaci0i — Thu, 27 Sep 2012 18:15:13 +0000

New Answer by mshen

avaya and cisco compatibility

Usmavoip — Mon, 05 Dec 2011 18:39:45 +0000

we have one location on our campus that has cisco voip we also have a enterpize wide avaya voip we want to convert the cisco voip to avaya but the users in that lacal do not want to give up their cisco phones IP phones are 7941 and 7961 can they be used with our avaya voip system.

Telephony presence icons missing

Myishika — Fri, 14 Oct 2011 17:41:01 +0000

Hello,

I am in the process of testing Avaya AES Sametime integration for click to call functionality and working in my test environment. With IBM Sametime 8.0.2 client (both embedded and standalone), I can see the telephony presence icons next to Sametime presence icons and I can see their status getting changed (while on call).

However, I am not able to see these telephony icons in sametime 8.5.1 or 8.5.2 Standalone/Embedded clients. The click to call functionality still works but the icons are missing.

I am running SAMETIME8.5.1_20100712.1117.

I tried to add following lines to my plugin_customization file at c:LotusNotesframeworkrcp locaiton but that didn’t help

com.ibm.collaboration.realtime/enableSUT=false
com.ibm.collaboration.realtime/enableTelephonyStatus=true
com.ibm.collaboration.realtime/enableExtendedStatus=true

Any help on getting these icons in the client will be greatly appreciated.

NOTE: I only have a Sametime community server in my current test setup. Not sure if telephony presence icons in 8.5.1 or 8.5.2 requires SUT or Media Manager server.

Thanks
Deepak

Avaya CM SIP trunk to Cisco Unity Connection

Jmac9068 — Fri, 22 Apr 2011 19:58:44 +0000

Has anyone successfully gotten MWI to pass from Cisco Unity Connection to Avaya CM over SIP trunks?

Cisco 2960s switch port config voip with Avaya phone

rsc111 — Sat, 05 Mar 2011 01:47:32 +0000

Question Edited by MTidmarsh

configuring pick up group in Nortel CS1000

Fransitech — Tue, 29 Jun 2010 10:29:24 +0000

New Discussion Post by ringstop

Avaya Difinity G3 Si V7

RobertVer — Mon, 29 Mar 2010 20:42:01 +0000

I was asked to remove a piece of equipment that allows an outside company to restrict or allow a room phone from dialing 9 and getting an outside line. The contract with this company is up and they refuse to remove it. I have been looking at the COR on each room phone and 12 is restricted, if I change it to 20 (unrestricted) I still get a reorder tone. Does anyone know how they are restricting these phones?

Avaya 1692 ip polycom phone

HubeHube — Mon, 15 Feb 2010 23:03:14 +0000

Having trouble installing, does anyone know how to install the 1692 IP poly-com Phone ( Speaker Phone).