Avaya phone 6424D
How do you foward a call from a virtual number? *2 is not working.
Answer Question
| May 31, 2013 5:34 PM
Avaya, Avaya 6424D
How do you foward a call from a virtual number? *2 is not working.
Answer Question
| May 31, 2013 5:34 PM
Avaya, Avaya 6424D
ACD time
In Avaya CMS Supervisor reports, does Avg ACD Time include ACW Time?
Answer Question
| May 30, 2013 12:12 PM
Avaya, Avaya CMS
In Avaya CMS Supervisor reports, does Avg ACD Time include ACW Time?
Answer Question
| May 30, 2013 12:12 PM
Avaya, Avaya CMS
Accessing the call center
I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.
Answer Question
| March 18, 2013 5:51 PM
Avaya, Call Center
I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.
Answer Question
| March 18, 2013 5:51 PM
Avaya, Call Center
2960 connection with 9611g phone
Cisco 2960S 24port switch with Poe need to connect with all Avaya 9611G phone for call center setup. I am doing this first time so kind of little …..I understand need to config Data and voice VLAN. Please advise for complete configuration if anyone can. Would really appreciate it! Thanks.
Answer Question
| November 15, 2012 5:58 PM
Avaya, Cisco switch
Cisco 2960S 24port switch with Poe need to connect with all Avaya 9611G phone for call center setup. I am doing this first time so kind of little …..I understand need to config Data and voice VLAN. Please advise for complete configuration if anyone can. Would really appreciate it! Thanks.
Answer Question
| November 15, 2012 5:58 PM
Avaya, Cisco switch
Avaya IP Office
I have a layer 3 3560X switch where the Avaya IP Office and the Avaya VoIP phones are connected to. I am trying to have the connection between the Avaya IP Office and the Exchange server so that the voicemail can be sent to the users mailbox. My switch is configured with voice vlan for [...]
Answer Question
| September 27, 2012 6:15 PM
Avaya, Cisco 3560 Catalyst Switch, Switch, VoIP
I have a layer 3 3560X switch where the Avaya IP Office and the Avaya VoIP phones are connected to. I am trying to have the connection between the Avaya IP Office and the Exchange server so that the voicemail can be sent to the users mailbox. My switch is configured with voice vlan for [...]
Answer Question
| September 27, 2012 6:15 PM
Avaya, Cisco 3560 Catalyst Switch, Switch, VoIP
avaya and cisco compatibility
we have one location on our campus that has cisco voip we also have a enterpize wide avaya voip we want to convert the cisco voip to avaya but the users in that lacal do not want to give up their cisco phones IP phones are 7941 and 7961 can they be used with our [...]
Answer Question
| February 28, 2012 6:39 PM
Avaya, Cisco, VoIP
we have one location on our campus that has cisco voip we also have a enterpize wide avaya voip we want to convert the cisco voip to avaya but the users in that lacal do not want to give up their cisco phones IP phones are 7941 and 7961 can they be used with our [...]
Answer Question
| February 28, 2012 6:39 PM
Avaya, Cisco, VoIP
Telephony presence icons missing
Hello, I am in the process of testing Avaya AES Sametime integration for click to call functionality and working in my test environment. With IBM Sametime 8.0.2 client (both embedded and standalone), I can see the telephony presence icons next to Sametime presence icons and I can see their status getting changed (while on call). [...]
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| October 14, 2011 5:41 PM
AES encryption, Avaya, IP telephony, Sametime, Telephony
Hello, I am in the process of testing Avaya AES Sametime integration for click to call functionality and working in my test environment. With IBM Sametime 8.0.2 client (both embedded and standalone), I can see the telephony presence icons next to Sametime presence icons and I can see their status getting changed (while on call). [...]
Answer Question
| October 14, 2011 5:41 PM
AES encryption, Avaya, IP telephony, Sametime, Telephony
Avaya CM SIP trunk to Cisco Unity Connection
Has anyone successfully gotten MWI to pass from Cisco Unity Connection to Avaya CM over SIP trunks?
Answer Question
| May 2, 2011 7:58 PM
Avaya, Cisco Unity, SIP trunking, SME
Has anyone successfully gotten MWI to pass from Cisco Unity Connection to Avaya CM over SIP trunks?
Answer Question
| May 2, 2011 7:58 PM
Avaya, Cisco Unity, SIP trunking, SME
Cisco 2960s switch port config voip with Avaya phone
Need to know what the switch port configuration would look like for a cisco 2960s switch with an Avaya ip 9611G phone and pc connected to the phone.
Answer Question
| March 7, 2011 1:47 AM
Avaya, Cisco 2960, Cisco switch, Cisco VoIP System, VoIP
Need to know what the switch port configuration would look like for a cisco 2960s switch with an Avaya ip 9611G phone and pc connected to the phone.
Answer Question
| March 7, 2011 1:47 AM
Avaya, Cisco 2960, Cisco switch, Cisco VoIP System, VoIP
configuring pick up group in Nortel CS1000
How can i see the list of the used and available pick up groups (RNPG) ? In which LD should i look and what are the command lines to be used
Answer Question
| October 17, 2010 10:29 AM
Avaya, Nortel CS 1000, RNPG, VoIP Configuration
How can i see the list of the used and available pick up groups (RNPG) ? In which LD should i look and what are the command lines to be used
Answer Question
| October 17, 2010 10:29 AM
Avaya, Nortel CS 1000, RNPG, VoIP Configuration
Avaya Difinity G3 Si V7
I was asked to remove a piece of equipment that allows an outside company to restrict or allow a room phone from dialing 9 and getting an outside line. The contract with this company is up and they refuse to remove it. I have been looking at the COR on each room phone and 12 [...]
Answer Question
| March 30, 2010 8:42 PM
Avaya, Avaya PBX, PBX
I was asked to remove a piece of equipment that allows an outside company to restrict or allow a room phone from dialing 9 and getting an outside line. The contract with this company is up and they refuse to remove it. I have been looking at the COR on each room phone and 12 [...]
Answer Question
| March 30, 2010 8:42 PM
Avaya, Avaya PBX, PBX
Avaya 1692 ip polycom phone
Having trouble installing, does anyone know how to install the 1692 IP poly-com Phone ( Speaker Phone).
Answer Question
| February 16, 2010 11:03 PM
Avaya, Avaya 1697, IP phones, Polycom
Having trouble installing, does anyone know how to install the 1692 IP poly-com Phone ( Speaker Phone).
Answer Question
| February 16, 2010 11:03 PM
Avaya, Avaya 1697, IP phones, Polycom
UC520 vs. Avaya IP Office 500
What advantages does the UC520 system have over the Avaya IP Office 500 system? Has anyone compared the two? I noticed a big price discrepancy and wanted to know what system features might be involved in that difference. Thanks.
Answer Question
| April 22, 2010 4:16 PM
Avaya, Avaya IP Agent, Avaya IP Office 500, Cisco UC520, UC500, UC520, Unified Communications, Unified Communications Hardware
What advantages does the UC520 system have over the Avaya IP Office 500 system? Has anyone compared the two? I noticed a big price discrepancy and wanted to know what system features might be involved in that difference. Thanks.
Answer Question
| April 22, 2010 4:16 PM
Avaya, Avaya IP Agent, Avaya IP Office 500, Cisco UC520, UC500, UC520, Unified Communications, Unified Communications Hardware
voip configuration
hi all… i have a cisco catalyst 6509 as distribution SW and hp procurve 2910 al as access layer, we are going to configure voip in our lan with avaya phones… Do i have to configure my catalyst to trust the traffic that comes from the procurve (that already trusts ip phones) so voice has [...]
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| December 4, 2009 9:46 AM
Avaya, Cisco 6506E, HP ProCurve, VoIP, VoIP Configuration, VoIP network design
hi all… i have a cisco catalyst 6509 as distribution SW and hp procurve 2910 al as access layer, we are going to configure voip in our lan with avaya phones… Do i have to configure my catalyst to trust the traffic that comes from the procurve (that already trusts ip phones) so voice has [...]
Answer Question
| December 4, 2009 9:46 AM
Avaya, Cisco 6506E, HP ProCurve, VoIP, VoIP Configuration, VoIP network design
Are Nortel certifications obsolete now that the company is bankrupt?
Now that Nortel is bankrupt and being bought out by Avaya, does this mean my Nortel certifications are obsolete? Or is the situation too inconclusive to tell right now? If it’s too soon to tell, what will the acquisition depend on to make my certifications matter? I’m also wondering whether Prometric will even keep offering [...]
Answer Question
| July 29, 2009 4:07 PM
Avaya, Avaya-Nortel acquisition, IT certification, Networking, Networking certifications, Nortel, Nortel certifications, Vendors
Now that Nortel is bankrupt and being bought out by Avaya, does this mean my Nortel certifications are obsolete? Or is the situation too inconclusive to tell right now? If it’s too soon to tell, what will the acquisition depend on to make my certifications matter? I’m also wondering whether Prometric will even keep offering [...]
Answer Question
| July 29, 2009 4:07 PM
Avaya, Avaya-Nortel acquisition, IT certification, Networking, Networking certifications, Nortel, Nortel certifications, Vendors
Avaya Soft Console Installation
I have been unable to get the soft console OSPC to extend dialing once I am connected to dialtone. Any ideas?
Answer Question
| July 21, 2009 4:08 PM
Avaya, Avaya Soft Console, OSPC
I have been unable to get the soft console OSPC to extend dialing once I am connected to dialtone. Any ideas?
Answer Question
| July 21, 2009 4:08 PM
Avaya, Avaya Soft Console, OSPC
Avaya programing
How do I make a phone not ring and disturb a person at their desk when all of the phones ring with incoming calls?
Answer Question
| May 15, 2009 1:26 PM
Avaya, Telephony
How do I make a phone not ring and disturb a person at their desk when all of the phones ring with incoming calls?
Answer Question
| May 15, 2009 1:26 PM
Avaya, Telephony
Avaya 4610SW VoIP Quality Issue – connecting to Cisco Gear
I have had a 5 User – Avaya Long Ongoing, IP Phone quality Issue that connects to a Cisco POE 3560 switch and a 1841 router with a Full T1. No one can figure out the Poor Quality Issue and Pin Point where its coming from. What would be a Good Tool to use to [...]
Answer Question
| February 19, 2009 8:32 PM
Avaya, Avaya 4610SW, Avaya VoIP Issue, Cisco, Cisco PoE Switch, Cisco switches, PoE, VoIP
I have had a 5 User – Avaya Long Ongoing, IP Phone quality Issue that connects to a Cisco POE 3560 switch and a 1841 router with a Full T1. No one can figure out the Poor Quality Issue and Pin Point where its coming from. What would be a Good Tool to use to [...]
Answer Question
| February 19, 2009 8:32 PM
Avaya, Avaya 4610SW, Avaya VoIP Issue, Cisco, Cisco PoE Switch, Cisco switches, PoE, VoIP
Avaya Witness Contact Center
I have been given access to the Avaya Witness Contact Center. I am able to generate some queries but when I try to download the results I am only able to download 10 pages at a time. Is this my place of work setting? or is there a way to set a larger download set [...]
Answer Question
| December 31, 2008 6:13 PM
Avaya, Avaya Witness Contact Center
I have been given access to the Avaya Witness Contact Center. I am able to generate some queries but when I try to download the results I am only able to download 10 pages at a time. Is this my place of work setting? or is there a way to set a larger download set [...]
Answer Question
| December 31, 2008 6:13 PM
Avaya, Avaya Witness Contact Center
Cover Answer Group
If one of the members in the cover answer group is on a call shouldn’t the rest of the phones in the group ring before the call goes to point 2 of the cover path?
Answer Question
| December 12, 2008 7:42 PM
Avaya, Avaya Cover Answer
If one of the members in the cover answer group is on a call shouldn’t the rest of the phones in the group ring before the call goes to point 2 of the cover path?
Answer Question
| December 12, 2008 7:42 PM
Avaya, Avaya Cover Answer
