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  • Non-voice tickets: How to measure AHT

    Hi, I am trying to calculate AHT for tickets processed in an non voice environment

    prafvik5 pointsBadges:
  • Chat and Tickets

    Hi Team, I want to find out if there is any Formula to find Chat and Tickets AHT Manually. These tickets go to many Agents and then 1 of the agents close the tickets. I want get the AHT for the agent who closes the Ticket. Please help me.

    tarundchalam5 pointsBadges:
  • What is industry standard for AHT when Chat is used?

    What is the industry standard for AHT when Chat is concerned? Let say it is a technical support account? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?

    What measures can be taken to reduce AHT in the Call Centre (Inbound) Environment?

    CRM Ask the Expert250 pointsBadges:
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