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After Call Work Tags

ACT, ATG Commerce, ATG Dynamo, Call Center, Call center agents, Call Center management, Call Center metrics, Call center outsourcing, Call Center ROI/TCO, Call center services, Call Centers, Call forwarding services, Clarify Inc., Client management, Contact management, Corporate portal applications, CRM analytics, CRM analytics software, CRM applications, CRM best practices, CRM careers, CRM implementation, CRM integration, CRM management, CRM ROI, CRM services, CRM software, CRM Solution Manager, Customer relationship management applications, Dynamics CRM, Genesys CTI, Great Plains, Microsoft CRM, Microsoft Dynamics CRM, Outlook CRM, Proxy server, Sage, Sage Software, Sales force automation applications, Salesforce, Salesforce.com, SalesLogix, Service and support, Siebel, Siebel 7.x, Siebel 8.x, Siebel CRM, Software upgrades, SRM, SugarCRM   >>VIEW ALL TAGS

After Call Work Questions

1
Any suggestions on how to lower ACW?
Does anyone have any suggestions on how to lower ACW? In my industry, it is expected to enter all notations while the customer is on the phone and ACW should only be used in rare instances.

Answer Question   |  May 10, 2011  4:20 AM
ACW, After Call Work, Call Center, Call Center management, Call Center metrics
asked by:
Busymom72411
5 pts.
1

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