• Dropping calls and no caller ID for calls presented from ACD queue

    I have an ACD group that is randomly dropping calls. The call flow is ACDN (built in CS1K) to AAM (Menu) to CDN (built in CS1K) to AACC script. 3-4 times a day a call will present to an agent, the agent sees the Caller ID but upon answering there is no audio either way and after 4-5 seconds, the...

    dianegash5 pointsBadges:
  • Dental technical and customer service ACD

    In the dental service world what would be the industry standard for ACD call answer time, ABD call %, and AVG ABD call time for tech service calls and customer service calls?

    ATDENTAL5 pointsBadges:
  • ACD. file extension

    is there a free reader

    sharpe5 pointsBadges:

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