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		<title>MFT Vs MFTaaS</title>
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		<pubDate>Tue, 21 May 2013 09:08:33 +0000</pubDate>
		<dc:creator>Swatz123</dc:creator>
				<category><![CDATA[B2B]]></category>

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		<title>Ringing stations on IWATSU ADIX M</title>
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		<pubDate>Fri, 17 May 2013 18:37:09 +0000</pubDate>
		<dc:creator>oldiwatsuadixm</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[IWATSU]]></category>

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		<title>Why do social CRM projects fail?</title>
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		<pubDate>Thu, 11 Apr 2013 13:56:30 +0000</pubDate>
		<dc:creator>Chris Leonard</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[social media]]></category>

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		<title>Call center seating</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/call-center-seating/</link>
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		<pubDate>Wed, 10 Apr 2013 02:20:55 +0000</pubDate>
		<dc:creator>laurah4</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Call Center management]]></category>

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		<description><![CDATA[New Discussion Post by CharlieBrowne]]></description>
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		<title>Implementing a CRM system in a supermarket</title>
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		<pubDate>Fri, 29 Mar 2013 18:30:02 +0000</pubDate>
		<dc:creator>katogo</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM system]]></category>

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		<title>Accessing the call center</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/accessing-the-call-center/</link>
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		<pubDate>Fri, 15 Mar 2013 17:51:38 +0000</pubDate>
		<dc:creator>wthiah</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Call Center]]></category>

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		<title>Will HP be able to bounce back?</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/will-hp-be-able-to-bounce-back/</link>
		<comments>http://itknowledgeexchange.techtarget.com/itanswers/will-hp-be-able-to-bounce-back/#comments</comments>
		<pubDate>Mon, 25 Feb 2013 16:27:26 +0000</pubDate>
		<dc:creator>Michael Tidmarsh</dc:creator>
				<category><![CDATA[HP]]></category>
		<category><![CDATA[Salesforce.com]]></category>

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		<title>TNA</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/tna/</link>
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		<pubDate>Thu, 31 Jan 2013 08:04:18 +0000</pubDate>
		<dc:creator>0418</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM management]]></category>

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		<title>CRM Sales</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/crm-sales/</link>
		<comments>http://itknowledgeexchange.techtarget.com/itanswers/crm-sales/#comments</comments>
		<pubDate>Tue, 04 Dec 2012 15:58:39 +0000</pubDate>
		<dc:creator>CRMcloud</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Sales]]></category>

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		<title>VoIP phone and AS/400 contact management</title>
		<link>http://itknowledgeexchange.techtarget.com/itanswers/voip-phone-and-as400-contact-management/</link>
		<comments>http://itknowledgeexchange.techtarget.com/itanswers/voip-phone-and-as400-contact-management/#comments</comments>
		<pubDate>Thu, 29 Nov 2012 19:47:24 +0000</pubDate>
		<dc:creator>NLESIT</dc:creator>
				<category><![CDATA[Contact management software]]></category>
		<category><![CDATA[phone technology]]></category>
		<category><![CDATA[VoIP]]></category>

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