TPM problem with Acer laptop

5 pts.
Tags:
Acer
Laptops
Microsoft Windows 7
Acer laptop will not boot. The message says the TPM is damaged or missing. How can I fix? I'm running Windows 7.

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  • Michael Tidmarsh
    Hi burkegb, I believe this is an issue with your TPM chip. You might have to get it replaced. Also, if it's a problem with your hard drive, here's what you should try:
    • Restart your computer
    • Try finding a program that will diagnose the failing hard drive

    Let us know if any of this helps.

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  • Kevin Beaver
    Definitely try contacting Acer. This may warrant a motherboard replacement.

    Is your drive encrypted? If not, you could take it out and try it in a different system. That will at least show you that your data is still intact.

    Best of luck!
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