Symantec Email Proxy error and TCP/IP crash

pts.
Tags:
DataCenter
Microsoft Windows
Patch management
Security
I have a problem with Symantec Antivirus Corporate Edition and TCP/IP on a number of laptops (cached profiles) in a Windows 2003 AD. When a user logs on to the machine they get an error message with the title "Symantec Email Proxy", no text, Red X graphic and an OK button. This error message appears twice. Then apparently everything works as usual until the user attempts to access the internet or synchronise their documents. They can't access anything beyond their own machine. Running IPCONFIG gives the following output: "An internal error occurred: the request is not supported. Please contact Microsoft Product Support Services for further help. Additional information: Unable to Query Host Name." The machines are running Windows XP Pro SP2 with the latest patches, and the Symantec Antivirus Corp Ed Client, and they are managed in a Windows 2003 Server AD. I have tried the following (in alternating order, with and without rebooting) : Reinstalled TCP/IP with the "netsh int ip reset [ log_file_name]" command. Reset winsock2 with the "netsh winsock reset" command. Disabled the Symantec "Internet E-mail Auto-Protect" function, both on the client and from the Symantec System Center (we use no POP3 email clients on the machines). Disabled the different Symantec services on the client. Uninstalled the Symantec Client altogether. I also found an entry on the Symantec Knowledgebase regarding a Symantec Email Proxy error message, however it seemed as if it was only geared towards consumer/stand-alone installations.

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Have you moved the client/user to another OU to see if there is an issue with AD. Try removing them from AD as well. If that doesn’t work uninstall the client in CE and then deploy it to the client. Were there any changes that were made between the times that the client was working and now isn’t? Have there been programs installed and such. Are you using CE with the firewall program that is optional as well? Are there groups set up for CE that they may have been moved into?

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  • ExchDude
    What version of CE are you using and what OS is it on?
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  • DGLaage
    Thank you for answering: @newellar: I've not tried to move either client or user for a number of reasons. In the OU for the clients there are app. 160 objects (80 FSC C230 and 80 Dell M65) and so far only 8 or so clients show these symptoms and only from the FSC machines. The user OUs contain about 35 each and again only about 8 show symptoms. Then there's the problem with removing the machines entirely from the AD, of course it's possible however as my only recourse has been to ghost it with an entirely new image, that would just leave me with a "blank" machine which is useless to the user as profiles and documents are handled through the AD (no local accounts). As the TCP/IP stack is entirely blown I'm unable to reach the machine in order to uninstall Symantec AV via the Symantec System Center Console, and likewise deploy a newer version. The machines are locked down such that the users are unable to install any new software that requires system access (they are able to download and run software which is directly executable, but any installation that attempts to install system DLLs or change the registry is blocked). As far as changes go, most of the FSC machines were ghosted before the holidays with the newest OS patches and updated software. However, Symantec AV was not touched this time around, i.e. was same version as the previous image. Also at least one of the machines showing symptoms was pre-reimaging while the others were post-reimaging, and that machine was ghosted up to latest version and came back later with same symptoms. I'm only running the Symantec AV, not the firewall software. All machines are placed directly under the Server in the Server group in System Center Console. @ExchDude: The version of CE is 10.0.0.359 (I had downloaded the latest version from Symantec when I got the upgrade mail, however I apparently missed installing the upgrade at the time *D'oh*), I'll be upgrading this weekend. The Clients are Windows XP Pro SP 2 with the latest patches and the servers are Windows 2003 Server SP1 Standard Edition also continually patched. Also, just to clarify something, that I now see might not be entirely clear from my first post. I can't say for certain that the Symantec Error message is a cause, and not just another symptom of whatever is happening to these machines.
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  • DGLaage
    Thank you for answering: @newellar: I've not tried to move either client or user for a number of reasons. In the OU for the clients there are app. 160 objects (80 FSC C230 and 80 Dell M65) and so far only 8 or so clients show these symptoms and only from the FSC machines. The user OUs contain about 35 each and again only about 8 show symptoms. Then there's the problem with removing the machines entirely from the AD, of course it's possible however as my only recourse has been to ghost it with an entirely new image, that would just leave me with a "blank" machine which is useless to the user as profiles and documents are handled through the AD (no local accounts). As the TCP/IP stack is entirely blown I'm unable to reach the machine in order to uninstall Symantec AV via the Symantec System Center Console, and likewise deploy a newer version. The machines are locked down such that the users are unable to install any new software that requires system access (they are able to download and run software which is directly executable, but any installation that attempts to install system DLLs or change the registry is blocked). As far as changes go, most of the FSC machines were ghosted before the holidays with the newest OS patches and updated software. However, Symantec AV was not touched this time around, i.e. was same version as the previous image. Also at least one of the machines showing symptoms was pre-reimaging while the others were post-reimaging, and that machine was ghosted up to latest version and came back later with same symptoms. I'm only running the Symantec AV, not the firewall software. All machines are placed directly under the Server in the Server group in System Center Console. @ExchDude: The version of CE is 10.0.0.359 (I had downloaded the latest version from Symantec when I got the upgrade mail, however I apparently missed installing the upgrade at the time *D'oh*), I'll be upgrading this weekend. The Clients are Windows XP Pro SP 2 with the latest patches and the servers are Windows 2003 Server SP1 Standard Edition also continually patched. Also, just to clarify something, that I now see might not be entirely clear from my first post. I can't say for certain that the Symantec Error message is a cause, and not just another symptom of whatever is happening to these machines.
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    report
  • DGLaage
    [...] of laptops cached profiles in a Windows 2003 AD. When a user logs on to the machine they get an ...http://itknowledgeexchange.techtarget.com/itanswers/symantec-email-proxy-error-and-tcpip-crash/Symantec Email proxyWhat is a symantec email proxy? How do I fix an error with in it. ... like this: [...]
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