Home > IT Answers > Networking > SYMANTEC ANTIVIRUS
Dawdaw
210 pts.
 SYMANTEC ANTIVIRUS
Network security, Symantec AntiVirus, Windows Server 2003
From symantec console center a computer status showa that it is

missing definition and when i try to enter the virus definition manager

or any other option a msg come sayn that symantec antivirus cant communicate with that pc

The network server is windows server 2003 and

The OS of the client pc is windows xp



Software/Hardware used:
ASKED: October 8, 2009  6:08 PM
UPDATED: March 31, 2010  1:36 PM
RELATED QUESTIONS
Answer Wiki:
Have you changed anything on that computer's config? Like the Windows Firewall settings? What does it show on the PC itself?
Last Wiki Answer Submitted:  October 8, 2009  10:21 pm  by  KevinBeaver   10,840 pts.
All Answer Wiki Contributors:  KevinBeaver   10,840 pts.
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Has it worked previously for this PC or is this a new development?

Technochic
 56,975 pts.
 

ya it was working previously untill that client pc got virus,it was unable to do a scan for virus,now it is clean but still showing that missing defiiniton on the symantec console

besides, a popup box saying that the pc is infected with spywares,is still coming up

Dawdaw
 210 pts.
 

rRn malwarebytes (malwarebytes.org) on the infected PC. ( Free and easy product to use)The pop up that comes up is a sign of malware. Unfortunately, Symantecs is not the best product we are finding out, for spyware issues. After that is run and cleans your issues, you should be able to update your AV.. We have had this happen many times. due to spyware hosing up the dat updates.We run v10.1 and will probably be looking for something newer this next year.

hope this helps.

Jmcp
 75 pts.
 

what i can understand with your problem, Antivirus server cannot able to connect to its clients right? now tel me if it is able to ping the system?

That error occurs only when it is not able to communicate with the system like the client is not in the network or their is some network issues, i will be suprised if any virus or spyware is stopping it from doing that..

Dhruv
 165 pts.