Starting one WinXPSP2 (fully patched) computer last night revealed that the SAV Corporate 8.0 was not functioning properly (yellow "!" over systray icon). Restart of the computer did not resolve the issue. I cannot update (Live Update is disabled); I cannot uninstall (process appears to start and then simply dies/quits without error or error message in Event Viewer); I cannot re-install - the same behavior is seen: the install starts and simply dies without error message.
I do not believe that Windows installer is corrupt, as other programs will install/uninstall OK.
The system is also running Office XP (patched as well).
The system is old, but all hardware checks out OK (tested just to be sure...)
I have NOT performed a system restore - I will leave that as a last resort.
Symantec reports no similar issues on their website, and I have heard nothing of this nature from any of the security boards, so it does not APPEAR to be a generalized Symantec issue.
Has anyone else experienced this issue? Any suggestions (short of a nuke and pave) on how to resolve?
August 1, 2005 9:07 AM
February 8, 2008 3:41 PM