Switching from Support to QA

Tags:
Quality assurance
Quality assurance staff
Software Quality
Software Quality Assurance
I have just joined our company's development team for QA on our software. I have been promoted from our Support desk after 24 months. I have been in this position for two months and found that it is difficult for me to get rid of the Support cap and put on the QA Cap. Do you have any advice or website reading material suggestions? Your assistance is highly appreciated.
ASKED: April 22, 2008  9:32 PM
UPDATED: July 19, 2008  6:12 AM

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Just say no. You have a support person I assume that took over for you. Now you need to move on. When asked say you no longer have the rights to help them out and they need to go to joe for this issue. Reassure them that Joe is a good tech and they need to trust him in his new roll so you can do yours.

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Firstly there are few things to be analyzed:
1. Were you not fitting well in Support?
2. Was it your initiated move or your company’s?
3. After working in support for 2 years why this need arose?
4. Why have you been shifted to QA
5. Are you having skill set required to be a good tester?
6. Are you happy with this move – from support to QA
7. Do you have already QA in place or you are the first person in a newly formed department?
8. Why you are not able to switch over the caps once you have accepted it two months back?
9. How much load QA has in your company?
10. Do you perceive higher growth in QA or support in your context?

Once you are able to answer these issues, probably answer will come to you automatically!

I am open to discuss it further when you are ready with your answers!

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