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  Asked: Apr 22 2008   9:32 PM GMT
  Asked by: Software Quality ATE

Switching from Support to QA


Quality assurance staff, Quality assurance, Software Quality Assurance, Software Quality

I have just joined our company's development team for QA on our software. I have been promoted from our Support desk after 24 months. I have been in this position for two months and found that it is difficult for me to get rid of the Support cap and put on the QA Cap. Do you have any advice or website reading material suggestions? Your assistance is highly appreciated.

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Last Answered: Apr 24 2008  2:58 PM GMT  by Linuxed




Just say no. You have a support person I assume that took over for you. Now you need to move on. When asked say you no longer have the rights to help them out and they need to go to joe for this issue. Reassure them that Joe is a good tech and they need to trust him in his new roll so you can do yours.
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