Switches, Router for Call center?

5 pts.
Tags:
Call Center
CRM
Routers
Switches
VoIP
Helping a friend with a call center for an NGO in spare time. There would be 100 workstations & 100 VOIP phones. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Any information about CRM/ACD etc would be appreciated. Thank you in advance!

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If the IP Phone is cisco, then the switch needs to POE, to support IP Phone power, workstations and IP Phone 100 is a small network, use 3 cisco 3560G-48PS switches to support. . . . Switches need to configure the data VLAN and voice VLAN, so save the switch interface, an interface connect IP Phone and IP Phone data interfaces connect workstations.
If you do not need to dial an outside line, call centre I suggest using the server to support it, Cisco 7825 and UCM.
If you need to dial an outside line, vioce gateway use cisco 2811 and supported by the interface card.
These are just my personal opinion.
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  • SilverShard
    i am new myself, but i would use 3 Cisco Catalyst 2960 switches for the computers and phones. 48 port model. this will give you more ports open for expandability. and for the router a Cisco 2811 would work. i don't know much about CRM/ACD, sorry.
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  • Anatols
    what about CUCM or CME ? for 100 phones You can take Cisco 39xx series , that will be enouhgt.
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