By: jirvine

jirvine — Tue, 19 Feb 2008 15:49:27 +0000

For a first line of support, someone who can handle the mass of the general type calls. Someone who is capable of determining if it’s workstation, server, software, or user issues. One person can handle around 30-50 users and 3-5 servers fairly easy. They can troubleshoot everything from Workstation won’t boot, can’t get to the internet, can’t get to the server, strange noises, some cabling issues, check server backups and things like that. This should be someone with around 3 years of experience or so. You have to pay around $40k/year for someone of this caliber. If you want in depth knowledge, someone that can fully troubleshoot and repair the servers you’ll have to pay more, but you might not get the quality end user support. They tend to be more focused on the extreme technical issues and less on the face to face time with the end users. They also make $60k/year. I’m not saying a senior level person is incapable of end user support, just that they might have drifted out of that groove a little bit. I currently support around 250+/- users, 20 servers and a whole sack full of different softwares and I’m no where near a senior level tech. Of course, certifications can make all the above pay numbers change drastically.

Comments on: Support staff / Networks

By: jirvine