Support Email

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LotusScript
I am working in a Operations desk and need to create a Lotus notes BUTTON that will open an email with predefined recipients (tech support), and 3 predefined body field. The operator will then fill out 2 fill-in-the-blank field and then click on the send button. Is this even possible? Any help would be greatly appreciated. Thanks. Bao.

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It is not only possible, it is relatively simple. What part are you having trouble with? Are you using formula language or LotusScript?

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  • BHawthorne
    Two options: 1) Create a form with the three predefined fields, and the required email fields (sendto, subject, from). You can setup default values in the fields, or use code in the button to populate them. Note that whichever mailbox db this is sending to will need a form of the same name, with any custom fields. I.e., the Body & Subject fields are the only user information fields on the Memo email form, but you can define other forms to use, just add a custom form to the mail db that can handle them. 2) Use code in a button to get the values and write them into a new email to send out. You can do this without even opening a record. In @formula, see @Mailsend. In LotusScript (much greater flexibility if you need it, but more coding) see the Send method of the NotesDocument. Again, your recipients will need a custom form if you are using any fields not found on the Memo form.
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