Status of GST Inc

415 pts.
Tags:
AS/400
Backup to Tape
Tape drives
Has anyone had recent contact with GST Inc? We have one of their external tape subsystems that is under warranty coverage; I have entered a support request, and they have been essentially unresponsive by phone, E-mail, and on-line chat. I am wondering if they are still a going concern... Any feedback is greatly appreciated. Regards, Steve B

Software/Hardware used:
GST Inc Model 2100-06 external AIT-2 tape subsystem

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As of the moment I am answering this, their chat is online and responding.

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  • carlosdl
    Dee101, can you post the URL of their chat (Just in case Steve B is not using the correct one) ? Thanks,
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  • SBatSI
    Thanks for the responses. Yes, someone responds to chat requests at www.gstinc.com, and yes, someone answers their phone, but it is never someone who knows anything or can/will go anything. The end result is that you are told your message will be delivered to someone who knows something or can do something, but that is the end of it - you never get anything back. Since my original post, it has become clear that GST has no intention of providing the warranty service we have paid for. We have checked, and their financial situation is dire. They appear to have reached the stage of corporate failure at which they have decided that they no longer have anything to lose by stiffing their existing customers. Caveat emptor. Regards, Steve B
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