Staffing Ratio

5 pts.
Tags:
Call Center
Call center agents
IT career advice
IT careers
Staffing
what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?

Answer Wiki

Thanks. We'll let you know when a new response is added.

It totally depends on the team and the supervisor. I’ve seen call center teams range in size from 12:1 to 50:1.

Discuss This Question: 2  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • HMSSL2K
    3,175 pointsBadges:
    report
  • Sixball
    Good Article! Like MrDenny said, the environment and flow of the call center, coupled with the individual managers abilities will greatly impact the number of people they can "manage" - there are some that can effectively handle 100 people, others that can barely handle 2...
    8,685 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following