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Digicel
5 pts.
 Staffing Ratio
Call Center, Call center agents, IT career advice, IT career planning, Staffing
what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?

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ASKED: January 24, 2011  8:52 PM
UPDATED: August 10, 2011  9:56 AM
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It totally depends on the team and the supervisor. I've seen call center teams range in size from 12:1 to 50:1.
Last Wiki Answer Submitted:  January 24, 2011  9:23 pm  by  Denny Cherry   64,520 pts.
All Answer Wiki Contributors:  Denny Cherry   64,520 pts.
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HMSSL2K
 3,175 pts.
 

Good Article! Like MrDenny said, the environment and flow of the call center, coupled with the individual managers abilities will greatly impact the number of people they can “manage” – there are some that can effectively handle 100 people, others that can barely handle 2…

Sixball
 8,500 pts.