What is SLA?

5 pts.
Tags:
SLA agreements
What is a SLA and how does affect a business?

Answer Wiki

Thanks. We'll let you know when a new response is added.
Hello cody,

service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and the customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.

Discuss This Question: 7  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.
  • Michael Tidmarsh
    Welcome to ITKE, cody1107! A SLA (Service-level agreement) is a contract between a network service provider and a customer that specifies what services the network provider will furnish. Most providers provide their customers with a SLA.
    56,435 pointsBadges:
    report
  • AshishSingh10
    Hi,
    A service – level agreement is a crucial part of Service contract, where services are lucrative in nature. Such service contracts are agreed between the service provider and service user in particular aspects of services –scope, responsibilities, and  quality. A generic feature of an SLA is a contracted delivery time. Internet service provider and telcos  include SLA within a term of their contracts with customers as well as they have a technical definition in terms of mean time between the failure or mean time to recovery (MTTR); examine which party is responsible for creating faults.

    Thanks & Regards
    Ashish@S

    1,330 pointsBadges:
    report
  • Shinde
    thanks avinash
    75 pointsBadges:
    report
  • Jaideep Khanduja
    SLA can be between a company and a service provider. This service provider can be a network service, cloud service, hosting service, or a third party CRM maintenance. A poor SLA may lead you to high risks with least scope of mitigation.
    15,645 pointsBadges:
    report
  • Fraser12
    SLA is agreement between service provider and its user that promises network availability, HVAC and power functioning and hardware availability.
    40 pointsBadges:
    report
  • ToddN2000
    It basically an agreement that they are going to provide a certain guaranteed level of service. The way it helps business is it may help in selecting a vendor. If one offers more covered services at a higher "up" time then you may want to go with them if your budget allows. These SLA are constantly changing as fast as our technology expands. You can expect more SLA changes as cloud services expand as well as bio-metric security and the Iot are more widely accepted.
    79,175 pointsBadges:
    report
  • 0scorpion0
    Just to add another point, the SLA is a critical part of a contract --- if it isn't included and you run into issues with the service, the provider won't be legally obligated to compensate...
    280 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: